Hello, I can’t open my new account Hello, I can’t open my new account and I don’t receive any emails when I reset the password
I have been suffering for more than a week with this problem i need help pls and thank you
Hello @Omnia_Ismail, and welcome to the community! Thanks for reaching out. I’m really sorry to hear you’ve been having trouble logging in, that can definitely be frustrating.
Just to double-check, are you entering the email address linked to your account in the reset password process? Sometimes these issues happen if there are extra spaces or capital letters, so make sure it’s typed in exactly as it appears on your account.
Yes I’m sure I wrote my email address correctly
Is there any way to reset the password instead of the email? Can I return the password by sending a code to my phone number?
Gotcha, thanks for letting me know! Right now, the only way to receive a password reset link is through the email on your account. I’ll reach out to you via DMs to grab a few details so I can look into this further with you.
Hi there, I’m having a similar problem. I just tried to create an account and received a notification that an account already exists under my email, which is strange because I have no memory of ever creating an account with Neo. Anyway, none of the password I have tried are working and when I try to get a password reset link, it is not sending to my email. I am positive I am entering the correct email address. Please help!
And it is not going to my junk or any other folder.
Hi @Daelin_Henschel, thank you for reaching out and welcome to the community!
Quick question: do you happen to have multiple email addresses? If so, could you try entering your other email to see if the password reset comes through there? Sometimes the account is tied to an email you don’t expect.
I used to have a second email but got locked out of it years ago so that won’t be of help unfortunately.
I am pretty sure I have never made an account with my current email address
Hi @Daelin_Henschel, got it, thank you for letting me know! Will DM you to take a look into this further for you. Talk to you soon!
I am having the same problem - can’t log in, no rest links sent to my email address. Please help!
Welcoe to the community @Jpsamc!
Just confirming, do you happen to have more than one email address?
Hello! No, I have just the one email. I’ve tried to reset password via the link but no emails from Neo have been sent to me. I waited on hold for half an hour yesterday to speak to a representative for help but to no avail.
Okay, thanks for sharing the details, are you signing up as a new user or trying to log back in.
I’ve been using my Neo card and logging in with no issues ever since I first got my card a few years ago - can I get a call back number for some sort of efficient and timely assistance? It would be easier to discuss via a conversation instead of through text.
No worries @Jpsamc, I’d send you a DM to get your details so we don’t share your personal info here.
Yes please privately message me!
Hi Yeni - did you DM me? I don’t see any messages