My new account has been frozen for a week now unfortunately for me It happened when I was about to pay for my flight ticket. Support has been of no help and no one really seems to care. I don’t have any family in canada to help me all of my money is in neo account. I can’t go to work because I’m in a city that where I live. I haven’t paid my rent and the very least I can’t even get gas to go back home. I have been having sleepless night and as of now I feel I’m going to hurt myself. I can’t think straight anymore I need all of my money out of neo. I NEED HELP
We are really sorry you’re going through this.Please share your ticket number so this can be prioritized immediately for a specialist to review. If you do not have one, send a private message with the email address linked to your account.
I just send a private message
Hey there, @Daddy_Alex, I can hear how much weight this is putting on you, and I am so sorry you’ve been left in such a difficult spot. We truly don’t want you feeling stranded or alone in this, and our team is prioritizing getting you the help you need right now. Your safety and well-being are what matter most. If you’re feeling like you might hurt yourself, please reach out to emergency services, we want to make sure you’re okay. We’ve sent you a DM to get the details we need to flag this as an urgent priority. Please check there as soon as you can so we are able to look into your account.