Disappointed with Neo World Elite Mastercard Experience — Annual Fee Charged Without Chexy Compatibility

📌 Support
1

Hi Neo Team and Community,

I’m quite disappointed with my recent experience with the Neo World Elite Mastercard.

I signed up specifically because the Neo sales representative assured me that the card works with Chexy — a rent payment platform I planned to use regularly. Only after activating the card and paying the $125 annual fee, I discovered that Neo cards are not supported by Chexy.

I contacted customer support and while they were ready to close the card immediately, they refused to refund the annual fee — even though I had barely used the card and the key reason for getting it turned out to be false.

This feels unfair and misleading, especially since I made the decision based on incorrect information provided by Neo’s own team.

:backhand_index_pointing_right: My request:
Please Offer a full refund of the annual fee when a card is canceled due to such misinformation.

I hope this can be resolved. I’d like to continue using Neo if trust can be restored.

Thanks,
Neeraj

2

Hi @Neerajmadaad. Welcome to the community. Really appreciate you taking the time to share your experience with us.

We definitely don’t want our customers feeling this way, and I’d love to help look into this for you. I’ll be sending you a DM so we can dig into this further.

Also, I checked in with the team and did a bit of browsing on Chexy’s website - it looks like they’re not just excluding Neo cards, but actually not supporting any Canadian-issued Mastercards at this time.

1 Like