Closing account on the web

Community Support
1

I had difficulty closing my account on the web. I could access the web site just fine, but when I tried to close the account, it would just hang. The chatbot said I should wait 15 minutes: I waited 30 min, and then was locked out. When I checked my account the next day, my account was still open.

This continues for several days. Finally, I turned to the phone app: the app closed the account promptly without any fuss.

(Yes, I’m an old laptop man!)

I was using the Brave browser on an MacBook Air. I didn’t test other browsers.. I hope tech support will look into this. Thank you!

2

Did you try doing this with Braves Adblock disabled?

It could be blocking critical parts of the site.

Regards,

Community Member & Neo Insider - Dreamily

3

Hey @Alvin_Plummer, welcome to the community! :tada:
You may need to update the app or your phone. Usually, Support can help get this sorted within minutes. I’d be happy to look into what’s happening, so I’ll send you a DM to confirm your details.