Hi @Md_Asif_Abdullah. Thanks for reaching out and welcome to the community.
To log into your Neo app, you’ll need access to your phone number so the system can send you a one-time passcode (OTP) to verify your identity and protect your account. At this time, OTPs can only be received via text message to a Canadian phone number.
If you need details about your Neo account, the best option is to contact our Customer Experience Team at 1-855-636-2265 - they’ll be happy to help!