My first time posting here and likely my last.
I tried to send myself an interac to transfer money from NEO to my other bank and it was blocked due to more than 50 outgoing in a month or fraud detection.
I contact support and talked to “Abraham” who was looking into and just after I have the person my email, my session suddenly timeout (I guess that chat feature doesn’t count as activity) and I was forced to start a new chat.
I did and got another “Abraham” who was clearly another person. This is my 2nd day trying out Neo, I’ve had numerous challenges and in total 12 transactions. 2 of which where transfers “pending” despite being complete. They finaly cleared and when I initiated the transfer.
This new Abraham suggested I had to wait until my 50 reset my count. When I pointed out my 12 transactions Abraham said they’d escalate and it’d take 2 days for a response.
I will instead do an EFT and close the account.
As another issue. I started opening a secured master card and it took the money then should be the agreement which I declined and the “Decline” seems to simply mean, I’ll commit to it later.
I’m unable to cancel it. Abraham asked me to wait 2 days for it to be resolved.
Digital banking isn’t supposed to equate to chat sessions.
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Hi @speedr42, thank you for reaching out and welcome to the community! The recent limit of 50 outgoing e-Transfers per month is part of a broader update we’ve made to help ensure responsible and secure use across our platform.
I’d like to take a closer look at your account to review your transactions and the status of your application. Do you happen to have the ticket number from your previous chat interaction with us?
Please refrain from sharing any personal information publicly. Thank you!
There was no ticket number provided
Hi @speedr42, thank you for letting me know! Reaching out to you via DM here to get more details and take a look into this deeper for you, talk to you soon!
Hi @speedr42, thank you for the response. Just a quick reminder to please avoid posting any personal information publicly, I had to remove your earlier post for your privacy and security.
I’ve restarted your secured credit card application, and your deposit has been returned to your Everyday Account. I also looked into the e-transfer declines, and they weren’t related to the 50 monthly limit e-transfers. The team was conducting additional reviews on your account, but everything looks good now.
Please let me know if it goes through, and if you have any other questions, I’m always happy to help!
Thank you, I had thought I was responding to your DM
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