Account frozen and no longer provide service

📌 Support
1

I received a email yesterday said for security reason frozen my account, I have to upload ID. I did uploaded ID as they request this morning but I did not get any confirmation, so I call the customers service, Neo customers told me all good, just after review the ID will receive new email , account should be unlock. But one hour later I received another email said Neo no longer provide finanical service to me. I do not what happen, the account just opened two weeks ago, i dont’t even know what did I do was wrong. I call customers service again and they told me reply the email and wait.

Can someone help me or tell me what can I do next. and what about the money in my account now, I can’t even access access now.

Thanks

2

You may have a similar name than someone who were banned. I would reach out privately to a community manager but don’t post any private information here.

3

Hi @allenwu, I’m terribly sorry to hear about the situation. This is not at all the experience we want to be providing. I’m going to be sending you a DM to get some more information about this so that I can help get to the bottom of it, and understand what’s going on. Please get back to me when you can.