Hi Neo Team,
I’m reaching out because my account was unexpectedly closed after a recent review, and I haven’t been able to get any clear information through regular support. I truly believe there has been a misunderstanding, and I’m hoping someone here might be able to offer guidance or help me get this looked at again.
I received a closure notice even though my account appeared to be in good standing, and I wasn’t told the specific reason behind the decision. I’ve already contacted chat support, but they mentioned that they don’t have access to the details behind the closure and that the decision was final. This has honestly left me very confused and stressed because I don’t feel I have done anything intentionally wrong.
I want to highlight that all my other Canadian financial institutions and services are active and functioning without any issues. I also maintain my Canadian ties and valid status, and I fully intend to return to Canada soon. Because of this, I’m worried something may have been misinterpreted during the review process, especially since I didn’t receive any clarification before or after the closure.
This situation has put me in a really difficult position, and I would sincerely appreciate if someone from the Neo team here could help escalate my case to the appropriate internal department or help me understand what happened. If needed, I am more than willing to provide documentation or additional information privately.