Anyone else come across this? I have the Grow membership, why do I also need to have the Build membership to get the Neo World Mastercard?
I’m not the subject matter expert, nor can I comment officially, but I think to get a secured MasterCard, you need the Grow plan. AFAIK you can get it for free is you have $20K across your accounts (e.g. savings). Grow gives you 3% as well, so not a bad place to keep your money!
That is super interesting. You need a Build membership for a secured card, but you do NOT need a Build membership if you have a Grow membership. And you do have a Grow membership.
I suspect this is a niche UX situation that we need to update. Can you go ahead and sign up? If you’re charged I’ll reimburse it, of course.
Let me know what happens.
Clear membership requirements make a big difference when users are deciding which financial product to choose. It would be helpful if the eligibility rules and any exceptions were explained in one place, especially when someone already has an existing membership. That could prevent confusion during sign-up.
Welcome to the community, Edward!
Does this page explain them well enough?