Neo financial have frozen my account, I can not longer login or do anything . I have contact them via several email but no one is answering me. I have some money in my account and Neo has refused to talk to me. Today is the 6th days. I’m frustrated. Someone advise me ? I’m thinking of a lawyer
First off, welcome to the community, @Nicolesummer! 
That sounds really stressful, and definitely not the experience we’d want you to have. Have you been able to reach out to Support yet?What did they say?
I heard not heard a thing from your suppport. I have been documenting all the emails I sent for legal action. As of now they never replied.
Have you called them at 1-855-636-2265?
Yes I did. They said 5 days. Today is 7 days.
Hello everyone, NEVER YOU use NEO as your only bank. They can freeze your account for absolutely no reason. I said it’s for compliance. Yes I understand compliance but frozen my account for absolutely nothing is a violation of act. I will keep sending emails and keep documenting my all the communications till I’m ready to go after them legally with a lawyer.
Please never you use Neo financial. NEVER
@Nicolesummer Thanks for sharing the details. From what we typically see in the community, account restrictions can happen for a few different reasons. Sometimes it can be a simple verification issue during login (for example, entering the wrong verification code or a security check not completing properly). In other cases, accounts may be flagged for review if there are concerns around security or potential misuse.
In more serious situations, accounts may be reviewed if there are concerns about possible unauthorized access or activity that goes against the Terms of Use.
Since you’ve been communicating via email, are you able to share the ticket number linked to one of those emails? I can take a closer look on my end.
She did not give me no ticket, in fact for the past 8 days she only sent me one email. Asking why I sent e transfer to someone I know who’s my boyfriend. I replied and cleared the issue that it was me that sent it from my own Neo account from my own funds and not someone else. Up till now no words.
Here’s her email message. Her name is Lisa
No worries, I’ll move our conversation to DM so we don’t share any personal information here.
@Nicolesummer I’m really sorry to hear about this. While I’m not able to view or discuss the specifics of an account review here details about any remaining balance and the next steps for accessing your funds should typically be included in the account closure email.
If that information wasn’t included, I’d encourage you to reply directly to the email you received and ask for clarification. The team handling your case will be best positioned to provide account-specific details and explain the next steps.
I know this isn’t the outcome you were hoping for, but hopefully the team can provide some clarity for you soon.