Stay One Step Ahead: Smart Ways to Protect Yourself and Your Money from Scams

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Hi everyone! :shield: Fraud is on the rise, and scammers are getting smarter. Staying alert and knowing what to watch for can help you protect your money and personal information. Here’s how Neo helps keep you safe, plus some quick fraud prevention tips to stay ahead.

:locked: How Neo Protects You:

  • Two-Step Verification: To ensure your security, Neo will send an SMS OTP via text message when you log in from a new device. This step confirms that it’s really you accessing your account.
  • Transaction Notifications: Stay informed with real-time push notifications and emails whenever a transaction attempt is made. While you can disable these alerts in your profile, we strongly recommend keeping them active so you’re immediately aware of any potential fraudulent activity.
  • Fraud Alerts: Neo will send SMS alerts if we detect suspicious activity on your credit or prepaid cards. To protect you, we may ask you to confirm whether a transaction was authorized. Simply reply ‘Y’ if you recognize the transaction or ‘N’ if you don’t
  • Branded Emails for Your Security: Wondering if an email is really from Neo? Our emails are branded—with our name and logo—so you can instantly recognize legitimate messages and stay protected from phishing attempts.
  • Ability to freeze your card: Lock your card instantly if you notice anything suspicious.
  • Instantly replace your card in-app: Lose your card or think it’s compromised? Order a new one with just a few taps.

:police_car_light: Quick Fraud Prevention Tips:

  1. :telephone_receiver: Keep your contact info up to date.
    Make sure your bank has your current phone number and email address so you can be contacted immediately if anything suspicious happens.

  2. :bell: Turn on transaction alerts.
    Get notified instantly, even for small purchases so you can catch fraud fast.

  3. :triangular_flag: Watch out for urgent or unexpected requests.
    Scammers love to create panic, so if you get a text, call, or email that feels off. Even if it looks official, take a pause and verify before acting.

  4. :bar_chart: Check your credit report regularly.
    Spot suspicious activity like fake accounts or credit checks early.

:speech_balloon: Have you ever caught a scam before it got too far? Share your tips and experiences with the community!

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