Hi @Aldrine_Antido , thank you for reaching out to us! I also saw your review and completely understand that the payment was sent in error.
We do have a process in place to help recover your funds in situations like this. I’ll be reaching out to you via DM to take a closer look and assist you further. Talk soon!
Theres posible or chance to my money back
Hi @Aldrine_Antido, was Sana able to connect with you when she DMed you? I can help take a look into it as well, like Sana mentioned we do have a process for this so i’d love to see if there is any update on this. Please get back to my DM when you can.
When will posible to be refund my money?
Why talk soon i need my money
Hey, I just got back your DM to explain a bit more about what’s going on and what the process looks like. It’s actively being worked on to retrieve your funds, we are working with the institution that received them. I’ll keep an eye on it and keep you posted through DMs if I see any updates.