Receiving Credit Statements, but never had a card

Community Support
1

Hi Support Staff,

I have been trying to find a contact number or email information to contact Neo Financial. I couldn’t find any. Maybe someone knows? Then, I found Neo Community.

The reason for asking is: I have been receiving Credit Statements for a while now. I never had a card, ever. I do not remember trying to get one either. I do not want to receive any Statements anymore. I just do not know how and where to contact Customer Support.

Thank you so much.

2

The customer support email and phone number is in the bottom left corner of each page of your credit card statement

Also how are you getting this statement? I have to open my Neo app, click on my Mastercard and then click on statements.

3

Thank you for your response.

I receive statements via email. I never received any paper statements. There is an option to View Statements in the email. However, it is asking me Log In which I do not/never have any access. There is no option to Unsubscribe either.

I do not know how I am getting these statements. It comes to $0.00 always. But, I just need them to stop sending me statements. I just do not know how to contact them.

4

Did you ever have a card with Hudson’s Bay? Is it possible that’s the card you’re getting statements for?