Outstanding credit

📌 Support
1

I have an outstanding credit on my account and since the Bay is closed I am not sure I can make use of the credit. Can I just get a cheque mailed to me?

2

Hi @TheBay. Thanks for reaching out and welcome to the community.

I just wanted to jump in to clarify a few things:

  • The Hudson’s Bay Mastercard is not specific to Hudson’s Bay. You can still use it wherever Mastercard is accepted.

  • Neo created a new plan to provide incentives for customers that have been affected by Hudson’s Bay’s closure. We have given customers the option to choose a rewards plan by July 5th.

  • If customers haven’t picked a rewards plan by that date, they’ll automatically be enrolled in one that gives 0.5% cashback on every Mastercard purchase.

I’ll be sending you a message in DM to get some more info!