hey neo community support I wanted to get a subscription and it keeps on decline I have contacted support and checked my card info 3 times can you help @GrantLahring_Neo ?
What subscription is it for, I know companies can ban certain subscriptions.
Cursor AI
@alexanderthegreat Hi there! have you verified whether the card is frozen? If not, what did the support team say when you contacted them? There should be a reason for the decline
the card is not frozen and I contacted support and they didn’t do anything nor the ai or human and I didn’t get a email from neo saying why it declined or if my account was restricted if it was
Sorry for the experience you had. There must be a reason for the decline. I will shoot you a DM to look into this for you