Need help getting account unfrozen

im trying to get my account unfrozen but i keep calling customer support and no one answers, and i cant login in to use the ai assistance

@christiangehl I am sorry about the inconvinience. @Yeni-Neo can you please take a look into this issue please.

thank you i appreciate the help!

Hey @christiangehl, welcome to the Community! :tada:

Sorry you’re running into this, especially if you’re also unable to log in to get help through the app. Just so I can understand what’s going on a bit better, what exactly are you hearing from support when you call? Is there an open ticket or did you receive any email?