I am posting this complain here because, Neo financial allows their payment platform to be used by scammers to defraud unsuspecting members of the public. I messaged your support email to complain about a casino named Blunkrij. com who accepts Interac transfers with the help of your platform via this email ( interac1@neomoney.tech ). The so called casino even gave me a code or series of alphabets and numbers that I was told to include in the message before sending the e-transfer to fund the casino account. If there is no partnership between you both how are you able to process their transaction as a business and you did not do your due diligence to confirm that they are a legitimate company. I would be attaching this post to other information I’m providing to my bank in other to get my money back, it’ll also be sent to the Crime and antifraud department that helps recover fraudulent Interac payments. Blunkrij is a scamming advance fee casino working with platforms like yours. You guys lost if from me, if you want to make amends on this issue you know how to reach me. Until then good luck to anyone trusting neo payment platform with their money.
imo sounds like YOU didnt do your due diligence to confirm that they are a legitimate company.
I think they just have “neo” in the name. While Neo Financial may have the name trademarked, they caannot individually control who uses the letters “N E O” in their stuff. It is is not neccessary they have a tie up with Neo financial and you may have just been defrauded. Is tthis a plattorm you have used before? have you funded your account on this unknown website before? there should also be some due diligence on your end along with caution.
I will add: it is similar to how your username and mine are not regulated. It could be copied easily anywhere, so unfortunately you do have to be extra careful
It sounds like you threw your money off a bridge and are complaining that your bank didn’t stop you.
Neo’s definitely going to see it, but what are you expecting them to do? Block e-transfers to this one specific email address? Scammers can make a new email to receive money in two seconds.
Hello, I’m sorry to hear sorry to hear this happened to you. Honestly, fraud is incredibly common and some scams are really clever. We appreciate you raising the flag on this one and posting here so other users are alerted to the danger.
Can you outline the steps in the scam one by one so readers can avoid similar situations?
Also, I am going to go back through your posts and remove the profanities. This is a user community, we are trying to help each other, and abusive language is not tolerated.
Hi @Eyoung
We take reports of fraud very seriously and appreciate you sharing these details, but we want to clarify how Interac e-Transfer registration works.
In Canada, any email address registered for Interac e-Transfer Autodeposit routes money directly into an individual’s personal bank account. Neo Financial does not partner with unverified online casinos or process business transactions through personal Interac email addresses. Scammers often use misleading email handles to create the illusion of a legitimate business partnership while directing the cash into their own pockets.
Because an Interac transfer is an immediate payment method, once the funds reach the recipient’s account, the transaction is final and cannot be pulled back by any bank.
We strongly urge you to report the recipient email and transaction details directly to your bank’s fraud department. They can initiate an inter-bank fraud alert with the recipient’s financial institution.
Hi, I’m reposting this to help others case they come to this post in the future.
Network engineer and exscam hunter here.
I can assure you this has nothing to do with Neo, nor is it their fault…
This happens to many companies and banking services that have an online existance or even lack there of.
Someone in the case the scammer is just pretending to be linked with Neo or partnered in some way in order to gain your trust as a victim.
They have simply registred a domain name with the Neo branding, there’s not really anything Neo can do other then inform customers that they do not use that domain or accept any e-transfer payments there.
Companies have less control area then most people think, it’s up to ICANN who gets and doesn’t get a domain, which is has very little restrictions other then name and address which can be easily faked.
This is a very common and wide spread scam as old as the interac services itself.
Neo could potentialy report this domain, and it might get revoked due to them being a potential bigger client in the network space.
Otherwise this really has nothing to do with Neo, all banks get this scam. It’s playing on your trust. Just remember only Koho and other prepaid card services use generated Interac Addresses for paymemt into your account for loading funds, it will be generated by you in the app via their api, so never trust any “bank” or online entity claiming to be anything trustworthy and accepts e-transfer. No bank would allow this kind of setup.
Regardles I hope you get your money back via coverage if applyable to this case.
Regards,
Community Memeber and Neo Insider - Dreamily.
Imo your pissed that you pissed away your money gambling and have buyers remourse. Sounds like a personal problem and neo doesnt necessarily support this platform but even if they did your the one responsable for okaying transfers. You’re bank is not responsable for making sure you make good financial decisions. That’s on you sorry. Stop gambling
I want to stay polite and professional. So I will not comment.
Yeah that’s totally a you problem buddy, Neo didn’t even officially allow payments to gambling sites. If you lose money on a known sketchy URL and email that’s clearly on you.
It sucks that this happened to you, but it’s also a bit unfair to blame the company without even understanding how e-transfers and domain registrations actually work. At least take a few minutes to look it up (ChatGPT can explain it) so you’re not caught off guard like this again — sorry, but that’s just my honest opinion.
This community is meant for us to help each other with financial (and non-financial) activities, and I’m not really sure what the point of this post is. Maybe it’s a sign to stop gambling.
Also, a bit of advice for the future: when sending money somewhere unfamiliar or untested for the first time, don’t send a large amount. Start with something small, like $1–10, just to test the site first.
I feel for you, @Eyoung. You got scammed by someone who pretending to use and be associated with Neo Financial. I work in Information Security, and believe me, this sort of thing is very common, unfortunately.
I suggest the following course of action:
- Contact your bank (where you sent the money from) and let them know you’ve been scammed. Talk to the fraud department.
- Report the scam to Interac (screenshots and any communications you may have received) to phishing@interac.ca.
- Report this fraud to the appropriate channels to the Federal Government: Combatting financial crime | Royal Canadian Mounted Police
- Go after the scammers domain/website/email by reporting it as fraudulent - ideally you can get their name suspended so they can no longer scam others: https://abuse.radix.website/ (this is the domain name registrar that lets people and organizations register any name ending in .tech, and use these names for websites and emails). @GrantLahring_Neo and @Yeni-Neo, perhaps Neo Financial could submit a formal trademark/copyright report on same site? Something to refer to your legal/abuse team, perhaps?
Good luck! I hope you manage to get your money back eventually… and please be more careful in the future. Remember - Interac autodeposits cannot be cancelled easily. Also be weary of online casinoes - remember, in Canada/Ontario gambling is tightly regulated, and if you see a site that supports Interac (which is usually for personal transfers, and not business purchases), then it should raise flags… finally watch out for deals that are too good to be true that rush you, like deposit $X in the next 10 minutes and get extra 25% credited to your account. These are classical signs of a scam.
As someone in this field as well, I point to this perfectly written post as the best course of action.
Thanks for sharing these resources, I was hopeful someone would have the time to do so.
These are the logical first steps in attempting to perform damage control with these types of internet scams.
Regards,
Community Member & Neo Insider - Dreamily