FAQ Friday: The United Card Edition ✈️

Community Lounge
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Happy Friday! It’s been a huge week for the United MileagePlus® Neo World Elite® Mastercard®. To clear up some of the top questions we’ve seen in the community, here’s the quick lowdown:

  1. Who gets the perks?: Priority boarding and your free first checked bag are exclusive to flights operated by United or United Express. While you still earn miles on Star Alliance partners (like Air Canada), those specific airport perks are United-only.

  2. Where are my miles? Miles move a bit differently than instant cashback! You’ll see “Pending Miles” in your Neo app as you spend, but they are bundled and transferred to your United MileagePlus account once a month.

  3. What about NEXUS? The card includes a NEXUS fee credit (up to $120 USD) every 5 years. Just pay the application or renewal fee with your card, and we’ll give you a statement credit.

  4. Building credit? We offer a Secured version of this card! You get the same premium perks while using your own funds to build your credit.

Still have questions? Drop them below! :backhand_index_pointing_down:

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i’m assuming you cannot transfer from one secured card to another. You would have to close the current secured card and then get this one?

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@Collinvh You’re spot on, there isn’t a way to directly transfer funds or switch between different secured card products. You would need to pay off your current balance and close that account to have your security deposit returned. That said, you can actually have both cards open at the same time! You can simply apply for the United card separately. This way, you keep your existing credit history active while starting to rack up those travel miles on the new one. Whatever works best for your current budget.