Can someone explain to me the difference between the Neo Money Account card and the “Prepaid” MasterCard? I’ve tried to research this myself, but can not seem to find a suitable response.
With my limited knowledge of the two cards the neo money account is a bank account type card where you can get your payroll deposited to or fund with an external bank account. While the other neo card is a secured credit card
Hi @Mike499 thanks for the question! Definitely something the team is actively working on to provide clearer guidelines and product focuses.
The Neo Money Card is the Prepaid Mastercard. It allows you to access the money in your Everyday account without having to manually load funds onto your card, withdraw cash from ATMs, earn cashback, etc.
Let me know if you have any more questions!
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I came to find out a few days when I was trying to make a purchase that NEO everyday banking account, the card instead of being a debit card it’s used a “credit” not debit.
Hey Ella! The money card that is associated with the Neo Everyday account is definitely not a credit card! What do you mean by “Its used as a credit card?”
How do I “load” this card without having to wait the 5 business days. I have a similar card with another institution and any e-transfers are posted and useable within seconds of me sending the funds!!!
Hey @Mike499 you can definitely load money into your everyday account via e-transfer instantly with us as well. The only time it takes 5 business days is if you click the “use linked bank account” feature, but if you request an e-transfer from yourself directly in the app then there is no waiting time.
Click into your Everyday Account 
“Add funds” “Interac e-Transfer”
Let me know if you have any more questions!
When I made a purchase at the LCBO it wasn’t accepted as a “debit” it went under “credit” since then I’ve used at other places and as a “debit” was fine.