Hey, Alex. Am having the same issue with being frozen out of my account without the ability to answer the nonsensical authentication questions. It’s an ONLINE bank so why on earth would I feel the need to download my statements in case I’m locked out. I LOG IN to see my balances for the precise reason of not needing to MEMORISE them in case some asks!
Considering I have the CARD in front of me, access to the account email, and was logging in via FACE ID…it is outrageous making me jump through these hoops.
Have tried speaking to your customer “service” twice and gotten nowhere. Kindly DM me so we can escalate this with some common sense.
Thanks!
Thanks for the note, Gulliverity! I’m holding down the fort this week. I’ll DM you and help get this done. I’m a one-man band right now, but I’ll go as fast as I can.
Hi, I’m hoping someone from Neo can help me. My account has been restricted and I can’t log in anymore. I have $3,000 CAD in my account, and I received a message about an Interac e-Transfer that needs to be verified. I have already tried calling but I haven’t been able to get this resolved. I’m happy to provide whatever information is needed to verify the transaction. Can someone please tell me how I can get help when I can’t log in to my account?
Hey @Rolfe_Donovan, I’m really sorry you’re dealing with this, especially with funds in your account that you can’t access. I can understand how stressful that must be. What has Support told you so far when you reached out about the restriction and the e-Transfer verification?