You can now customize your transaction limits

Announcements
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Neo users can now configure their own maximums for credit card usage, e-transfers, EFTs, bill payments, and ATM withdrawals.

This came directly from customer feedback. Some people need higher limits for major purchases, while others prefer lower limits to reduce potential losses from unauthorized activity. There’s no single number that works for everyone, so we’re giving users more control.

Neo will continue to determine each user’s available maximums based on account history and security factors, but you can choose any limit up to the maximum available to you.

If you’re interested, the max limits can be found here. Your specific limits and the maximum available limits may change, depending on account usage and the overall results we see. As for customization, this is just the start. We are going to continue expanding the flexibility of the your banking experience.

Need a one-time increase beyond what’s available in the app? Contact Support. Requests are subject to eligibility, identity verification, and security review, but if you need to make a $100,000 e-transfer today to put a downpayment on your dream home — they can make it happen.

As always, we want to know if you have any thoughts or feedback on this. Let us know below!

iPhone Mockups (1)

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Hey grant just was about to make a post about this but when I choose the Neo money card option it just fails even though every other option works?

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Awesome! Great feature to have! It makes total sense since it fits perfectly with the existing controls over transaction type, card locking/unlocking, etc. and will help people block big unintentional or fraudulent purchases :heart:

4

I love this new feature! Can’t wait to use it

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Such a great feature for security and budgeting.

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Definitely a huge perk! Thanks Neo and Grant - brilliant idea to be able to customize. These updates are also so helpful to stay on top of what is available to us in real time.

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I got told you don’t offer that

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ok , while thats a good feature , i made a suggestion that took it a step further
being able to CREATE a virtual card where you are able to set

  • who can take a payment
  • the max amount
  • the number of times a payment is allowed
    etc
9

Cool feature. Looking forward to the additions of e-transfer limits. Will card tap limits also be part of this feature?

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This is very interesting. Will this be happening with etransfers as well, where we can set a max amount limit?

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These are some great updates, especially the option to now make ATM withdrawal.

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Love this! Have had a few scenarios happen where this really makes sense. Thanks for pushing for this one!

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Great feature, I was about to bring this up. I currently have a pre-approved credit limit increase which I am yet to accept because I always try keep the limit reasonably low, in case of worst case scenarios where my card is compromised (even though it has never happened and probably won’t), I would rather loose nothing or very little than expose myself to a big loss and the whole process of trying to recover what I can. With this feature, I can gladly accept it and control the limits.

For next update, a monthly limit will be nice to add, since some of us have specific days we make big payments, like rent.

This also works, I just have to adjust the limit 2-3 times monthly to accommodate the big payments.

Thanks to the neo team for this feature, first time I

will be having this, and I can finally increase my limits.

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What does the failure look like? Sounds like something we should flag for the feature team ASAP.

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E-transfers are in there now!

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It just doesn’t work it just shows a retry button

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Tap limits are a good one to consider! I’ll pass that one.

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We do now! And there’s more to come.

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This is a great addition, I love the flexibility to customize this feature.

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The dev team is going to try and reproduce this. If they can’t, is it ok if they contact you?