Currently Neo has two options to set up autopay:
- Minimum balance
- Full statement
There is nothing in between the too. This is similar to how big banks do it.
Paying full balance = no interest
Paying minimum balance = no missed payments
The issue with this is that there is no flexibility to automatically pay more than minimum payment but less than full statement.
Minimum payments are typically calculated in such a way that it’s going to take a bazillion years to pay off the balance. While this is a good option for the company to maximize interest, this is not a user-first option and is questionable UX ethics.
A better flow would be to add a custom option where users can set up things like “minimum payment + X dollars” or “minimum balance + any balance over Y”.
There is an option to pay more than minimum to reduce interest charges, but it is only available in the one time payment screen, not in autopay options.
