Welcome to the Neo Community! :star2: Thanks for stopping by! We’re thrilled to have you here as we kick off this exciting new community. [Welcome image] Let me break the ice and introduce myself. I’m Dave. [6436008284632887078] I’ve been part of the Neo team for a year now, focusing on bring…

Hi I’m RICHARD MCCANN am from ON

Hi @RICHARD_MCCANN . Welcome to the community! If you have any questions, please feel free to reach out to myself or @Sana_Neo directly. We would be more than happy to help! Also, I went ahead and removed any personal info from your comments, just to keep things private and secure.

Is there a timeline for when my existing mortgage would be viewable through the Neo App? What features are going to be coming along with viewing the mortgage?

Hi @rclinton . Just wanted to keep you in the loop - I’ve replied to your other post here about viewing mortgage details in the Neo app. As soon as we have more info to share about the feature going live, we’ll make sure to follow up with you. I’ve also sent you a DM to get your info to add you to …

Someone stole money from my card and Neo said i’m not eligible for a dispute because i didnt report it stolen??? Like how the fuck am i supposed to know it’s about to be stolen?

Hi @LUX Welcome to the community! We’re glad you’re enjoying Neo! What is your favourite feature or product? For me, it’s having the option of making instant payments to my credit card from my Neo Everyday account!

Hola! Grant here from the Neo team. I was a longtime Neo user before I joined the team, love the product, and I’m looking forward to building the community as the function lead.

Hi. Somehow my bank account was debited $500. Please reverse it and cancel my account. Thank you

Hi @Sweetmarie72 , thanks for posting about this. I’m so sorry to hear about that debit, could you let me know if you have recently applied for a Secured Credit account? If so, after you linked your external account, did you choose a credit limit of $500 when it was asking you how much you would li…

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Community Lounge

Alex-Neo July 28, 2025, 5:34pm 60

Hi @helloworld. Just wanted to let you know that I’ve responded to your other post here and have sent you a DM to look further into your concern.

Looking forward to hearing back from you!

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