Found a glitch? Use this space to let us know! 🐞

Welcome to the Bug Reports topic :lady_beetle: This is the place to report any issues or glitches you encounter while using any Neo products. Your feedback helps us improve and ensure everything runs smoothly for everyone.

How to Report:

  1. Check first: See if someone else has already reported the issue.

  2. Details to include:

  • What happened?

  • Steps to reproduce: How can we recreate the bug?

  • Device and OS: Let us know what type of device you’re using and check that your app is updated to the latest version before posting.

  • Attach screenshots or videos

Remember: The more details you provide, the faster we can solve the problem. We appreciate your help in making Neo even better! :raised_hands:

The table looks broken on mobile – the words extend beyond text cells.

To reproduce, open this page on mobile: Credit World Elite | Neo Financial

iPhone 14 Pro

@Paul Hey Paul! I’m happy to report back that we saw your comment and took this to the team and they were able to fix this issue right away. Can you confirm that you no longer see the chart this way in the app?

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Great call out by the way. Thank you for flagging this to us as i’m sure that you were not the only one experiencing this issue!

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@Denisa.Neo Looks amazing now!

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Still getting prompted to upgrade to World Elite Mastercard after upgrading. Prompt came up full screen right after login. Must be a glitch.

Hey Paul, thanks so much for flagging this. I’ve brought it up to our team and they will be looking into this asap. Thanks!

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Noticed that “Product” section appears twice on the careers page on page 1 and 2 – a number of product jobs on the first page are followed by credit risk, legal & compliance, mortgages, people and product again with one lonely job on the second page. See screenshots below.

Hey Paul, you’re right, thanks for flagging. I’ll bring this up to the team and see if we can move the one solo product job on the second page to be under the product section on the first page. Very strange! Good catch.

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@Paul Just wanted to provide an update here that this glitch has now been fixed. Thanks again for bringing this to our attention!

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Compare the font size of “Company size” vs text above other text fields.

Source: Contact Us | Neo For Business | Neo Financial™

Good catch! Flagged to our team. Should be quick fix, i’ll update here once its been fixed!

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@Paul Happy to report that this has now been fixed! Thanks again Paul!

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For some reason it keeps breaking. Consider how both “Product” and “Technology” sections both appear on page 1 and page 2 but not continuously.

First page has lots of product and technology positions:

Second page has 1 product job + 1 technology job:

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Hey Paul, I flagged this again to the team, i’m thinking it could be a glitch with the software (rippling) that we use but I’m not entirely sure. I’ll find out. Stay tuned!

Hey @Paul happy to confirm this has been fixed again! Thanks for flagging it and let me know if is happens again. Hopefully not :sweat_smile:

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