Hoping someone can point me in a different direction than the one I’ve been trying… I am trying to get in touch with Neo regarding my Dad’s estate as I need to figure out how much he owed on his card etc.
Long story short I am based in New Zealand which has added some barriers to getting in touch with advisors. I have called on three separate occassions to start the process and each time I have received an email (as shown in the attachment) afterwards. The frustrating thing is when i click on this link it takes me to a blank page with nothing to display. I have let the advisors know this on the phone but I’m still receiving emails trying to prompt me to click a link… Basically just going in cirlces at this point.
Does anyone have any advice or tips I could try that I may not have thought of? I just want to be able to talk with someone over plain-old email but I see thats not how Neo operates. I can’t even set up a neo account as I don’t have a valid canadian phone number…
Hey @Matthew_Mayer, welcome to the community!
I’m really sorry about your father. Dealing with estate matters is already tough, and it’s even more frustrating when you’re stuck in a loop with broken links, especially from New Zealand.
It looks like the system isn’t set up for your situation, particularly without a Canadian phone number, but we’ll help get this sorted. Could you share your ticket number from when you tried reaching out to support here? I’ll look into it and work with the team to find a better way to reach you so we can move things forward without all the back and forth.
Hey @Matthew_Mayer, sorry I had to remove your previous post because it included some personal information. I can see that the team sent you an email about 22 hours ago, just checking if you’ve received it?
Hi Yeni. Yes they did but this is the message I receive. When I attempt to click the link it takes me to a blank page with nothing on it. Hence the problem I’ve been having
but I see thats not how Neo operates. I can’t even set up a neo account as I don’t have a valid canadian phone number…
