Hey!
Is anyone experiencing problems with chat via app?
Hey @Biohacker I can definitely look into this for you! Can you first let me know,
Which Device are you on?
Which OS are you on?
Which App Version are you on?
Please double check that your both your phone and the Neo app is updated to the latest version!
Samsung s23 ultra
Android 14, UI 6.1
Latest app version 2024.39.2
This thing is not new, ive been telling this to another agent when i used the chat via web. Nothing seems to be passed over and fixed
Thanks for providing that! I’m looking into this for you now! Give me some time to connect with the correct team member and take a look at what’s going on
@Biohacker are you logged into a VPN? The team has tested this on our end and we are not coming up with any issues so we think it could be that you are logged into a VPN. Can you confirm if this is the case?
Thank you for your response.
Nope, no vpn
Hey @Biohacker I’m sending you a message now, please check your inbox 
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