My Neo Account has been locked since September 23rd with no updates whatsoever.
Calls to Customer Support has been unsuccessful as they say the account is under “review”
How can a so-called bank hold customer funds hostage for over 14 days with no answers?
@Meerkat Hi there! I completely understand your frustration
When an account is under review, standard procedure is to keep the account frozen while the file is evaluated. Because of regulatory steps, this process can take a few days or even a few weeks.
Our team will definitely follow up with you by email once the review is completed. Have you received any communication in your inbox (or junk/spam folder) regarding this ?
Hi Youssra,
I have received no communication in over 2 weeks.
@Meerkat Security reviews can take a few weeks to fully conclude. I can definitely look into this
I’ll shoot you a DM shortly
Where do I check for DMs?
You can view your DM’s by clicking on your profile icon in the top right corner of the page and selecting the envelope (mail) icon. From there, click Messages to view your full inbox