# \#rewards

**URL:** https://neofinancial.discourse.group/tag/rewards/22.md

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## [Rewards showing incorrect category](https://neofinancial.discourse.group/t/rewards-showing-incorrect-category/6762)

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**Author:** [@Kirthi\_Chanakya](https://neofinancial.discourse.group/u/Kirthi_Chanakya)\
**Replies:** 8\
**Last updated:** [September 16, 2026, 3:32pm UTC](https://neofinancial.discourse.group/t/rewards-showing-incorrect-category/6762 "2026-09-16T15:32:38Z")

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This is a summer grocery store I use. And it always count as everything else than a grocery store. Wondering who could correct this.

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## [Need help figuring out why a purchase at a vendor was not given the extra rewards](https://neofinancial.discourse.group/t/need-help-figuring-out-why-a-purchase-at-a-vendor-was-not-given-the-extra-rewards/6802)

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**Author:** [@Dom](https://neofinancial.discourse.group/u/Dom)\
**Replies:** 17\
**Last updated:** [September 11, 2026, 3:29pm UTC](https://neofinancial.discourse.group/t/need-help-figuring-out-why-a-purchase-at-a-vendor-was-not-given-the-extra-rewards/6802 "2026-09-11T15:29:41Z")

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Basically, I spent some money at Flying Beaver Bar & Grill using my Cathay card, which gives some bonus Asia Miles. However, on my credit card bill, it did not come up on that vendor. I reported it through the Report Iss…

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## [Recurring Subscription Charges Not Being Recognized for Recurring Cashback](https://neofinancial.discourse.group/t/recurring-subscription-charges-not-being-recognized-for-recurring-cashback/6577)

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**Author:** [@djalexweb](https://neofinancial.discourse.group/u/djalexweb)\
**Replies:** 2\
**Last updated:** [August 16, 2026, 3:59pm UTC](https://neofinancial.discourse.group/t/recurring-subscription-charges-not-being-recognized-for-recurring-cashback/6577 "2026-08-16T15:59:03Z")

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I was just posting about this in another topic, and I’m hoping this is the right place to report the issue. It may have already been reported, but if not, I’d like to make sure it gets to the right team. Some merchants …

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## [Missing rewards but it keeps randomly happening?](https://neofinancial.discourse.group/t/missing-rewards-but-it-keeps-randomly-happening/1970)

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**Author:** [@Geen](https://neofinancial.discourse.group/u/Geen)\
**Replies:** 2\
**Last updated:** [May 20, 2025, 8:00pm UTC](https://neofinancial.discourse.group/t/missing-rewards-but-it-keeps-randomly-happening/1970 "2025-05-20T20:00:57Z")

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Hi All, Recently I’ve noticed over the past few months rewards failing to apply randomly to purchases. There is no pattern I’ve noticed but when I’ve tried to contact support in the past I’ve just been told “this place…

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## [User journey: travel rewards](https://neofinancial.discourse.group/t/user-journey-travel-rewards/594)

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**Author:** [@Paul](https://neofinancial.discourse.group/u/Paul)\
**Replies:** 0\
**Last updated:** [September 29, 2024, 7:28am UTC](https://neofinancial.discourse.group/t/user-journey-travel-rewards/594 "2024-09-29T07:28:12Z")

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Going to rewards → travel reveals three taps on top: “flights”, “hotels & resorts” and “travel”. Tapping on “flights” opens a list view with “Flight Hub App” offering 2% cashback as the only item in the list. Clicking …