# \#open-discussion **URL:** https://neofinancial.discourse.group/tag/open-discussion/34.md [Latest](https://neofinancial.discourse.group/latest.md) · [Categories](https://neofinancial.discourse.group/categories.md) · [Tags](https://neofinancial.discourse.group/tags.md) --- ## [Introduce yourself](https://neofinancial.discourse.group/t/introduce-yourself/7386)
**Author:** [@Eki](https://neofinancial.discourse.group/u/Eki)\ **Replies:** 0\ **Last updated:** [October 21, 2026, 2:28am UTC](https://neofinancial.discourse.group/t/introduce-yourself/7386 "2026-10-21T02:28:07Z")
Hi everyone! I’m Eki (@ekky\_morah), a nurse and mom in Ontario and a Neo user of 3 years. I create content helping immigrants and newcomers navigate money, career, and life in Canada, so credit-building and smart banking… --- ## [Paypal support coming soon?](https://neofinancial.discourse.group/t/paypal-support-coming-soon/7189)
**Author:** [@Lawful](https://neofinancial.discourse.group/u/Lawful)\ **Replies:** 7\ **Last updated:** [October 15, 2026, 12:28pm UTC](https://neofinancial.discourse.group/t/paypal-support-coming-soon/7189 "2026-10-15T12:28:07Z")
I saw Click to pay is coming soon and was wondering if the Neo Chequing account would be able to work with sending money on paypal soon, or if it’s being talked about? I find it weird how it thinks paypal is a Casino or … --- ## [Help! Account locked since Saturday](https://neofinancial.discourse.group/t/help-account-locked-since-saturday/7058)
**Author:** [@Suzie](https://neofinancial.discourse.group/u/Suzie)\ **Replies:** 2\ **Last updated:** [September 29, 2026, 1:56pm UTC](https://neofinancial.discourse.group/t/help-account-locked-since-saturday/7058 "2026-09-29T13:56:41Z")
I received an email from Amy stating that my account was locked for security reasons and was asked to call to have it resolved. I called the number and the representative asked about an e-transfer in which I confirmed wa… --- ## [For now I’m not satisfied with NEO](https://neofinancial.discourse.group/t/for-now-i-m-not-satisfied-with-neo/7033)
**Author:** [@peter2026](https://neofinancial.discourse.group/u/peter2026)\ **Replies:** 4\ **Last updated:** [September 28, 2026, 8:55pm UTC](https://neofinancial.discourse.group/t/for-now-i-m-not-satisfied-with-neo/7033 "2026-09-28T20:55:34Z")
I have a new chequing account with NEO since last thursday I still not receive my physical card but the problem you know I want to keep money with me liquid in case i cannot make Interac transfer they bloc me really stup… --- ## [Cannot login due to not having access to the phone number on my account so i cannot get the varification code](https://neofinancial.discourse.group/t/cannot-login-due-to-not-having-access-to-the-phone-number-on-my-account-so-i-cannot-get-the-varification-code/6938)
**Author:** [@phukinyagerbombz](https://neofinancial.discourse.group/u/phukinyagerbombz)\ **Replies:** 3\ **Last updated:** [September 26, 2026, 10:11pm UTC](https://neofinancial.discourse.group/t/cannot-login-due-to-not-having-access-to-the-phone-number-on-my-account-so-i-cannot-get-the-varification-code/6938 "2026-09-26T22:11:29Z")
I can’t access my old phone number to recieve varification code to login.. how do i change the phone number i have on my account so i am able to access my account again? --- ## [Rewards showing incorrect category](https://neofinancial.discourse.group/t/rewards-showing-incorrect-category/6762)
**Author:** [@Kirthi\_Chanakya](https://neofinancial.discourse.group/u/Kirthi_Chanakya)\ **Replies:** 8\ **Last updated:** [September 16, 2026, 3:32pm UTC](https://neofinancial.discourse.group/t/rewards-showing-incorrect-category/6762 "2026-09-16T15:32:38Z")
This is a summer grocery store I use. And it always count as everything else than a grocery store. Wondering who could correct this. --- ## [Idea: Budgeting Feature With Minimal Business Case, But TAM Opportunity](https://neofinancial.discourse.group/t/idea-budgeting-feature-with-minimal-business-case-but-tam-opportunity/4452)
**Author:** [@graedenmiddel](https://neofinancial.discourse.group/u/graedenmiddel)\ **Replies:** 14\ **Last updated:** [September 16, 2026, 1:58pm UTC](https://neofinancial.discourse.group/t/idea-budgeting-feature-with-minimal-business-case-but-tam-opportunity/4452 "2026-09-16T13:58:19Z")
There are many people who, early into their personal finance journey, have looked for better ways to budget their monthly incomes and expenses. If you’re like me, you’ve looked around at the available tools, maybe tried … --- ## [🎉 Win Wednesday: Share Your Progress](https://neofinancial.discourse.group/t/win-wednesday-share-your-progress/3989)
**Author:** [@TiffD\_Neo](https://neofinancial.discourse.group/u/TiffD_Neo)\ **Replies:** 28\ **Last updated:** [September 13, 2026, 10:56am UTC](https://neofinancial.discourse.group/t/win-wednesday-share-your-progress/3989 "2026-09-13T10:56:36Z")
It’s Wednesday! :fire: We’re almost done with January, which means if you set a financial goal for 2026, you’ve had a few weeks to work on it. How’s it going? :eyes: Did you do a big spending on your Neo card, and how… --- ## [I posted a question back about three months ago about switching ftom secured card to unsecured](https://neofinancial.discourse.group/t/i-posted-a-question-back-about-three-months-ago-about-switching-ftom-secured-card-to-unsecured/6835)
**Author:** [@J\_R](https://neofinancial.discourse.group/u/J_R)\ **Replies:** 6\ **Last updated:** [September 7, 2026, 5:10pm UTC](https://neofinancial.discourse.group/t/i-posted-a-question-back-about-three-months-ago-about-switching-ftom-secured-card-to-unsecured/6835 "2026-09-07T17:10:55Z")
I want to thank the community at Neo for their tips and strategies to get from secured to unsecured as quickly as possible. It took me roughly 1 year and my score has been rejuvenated to over 700. I was recently approve… --- ## [Unauthorized Neo transactions- dispute](https://neofinancial.discourse.group/t/unauthorized-neo-transactions-dispute/6629)
**Author:** [@Hakim\_Adan](https://neofinancial.discourse.group/u/Hakim_Adan)\ **Replies:** 12\ **Last updated:** [August 24, 2026, 3:00pm UTC](https://neofinancial.discourse.group/t/unauthorized-neo-transactions-dispute/6629 "2026-08-24T15:00:18Z")
Hi everyone, I need some advice regarding unauthorized transactions on my Neo account. A couple days ago, I transferred over $200 into my account. While I was asleep, multiple transactions appeared from: GOHAR GRIGORYA… --- ## [Crypto Option -Buy/Sell (Crypto Back Option)](https://neofinancial.discourse.group/t/crypto-option-buy-sell-crypto-back-option/6624)
**Author:** [@Starseed](https://neofinancial.discourse.group/u/Starseed)\ **Replies:** 1\ **Last updated:** [August 21, 2026, 10:02pm UTC](https://neofinancial.discourse.group/t/crypto-option-buy-sell-crypto-back-option/6624 "2026-08-21T22:02:43Z")
There are fintech companies that offer crypto options (buy/sell Bitcoin and Ethereum. Not sure if this has already been suggested, but I believe offering something like this with cash back (bitcoin back) options would be… --- ## [How to transfer between Neo accounts](https://neofinancial.discourse.group/t/how-to-transfer-between-neo-accounts/6570)
**Author:** [@Sreev](https://neofinancial.discourse.group/u/Sreev)\ **Replies:** 2\ **Last updated:** [August 15, 2026, 9:12pm UTC](https://neofinancial.discourse.group/t/how-to-transfer-between-neo-accounts/6570 "2026-08-15T21:12:16Z")
I would like to know if there’s a transfer feature between Neo checking and Neo credit card --- ## [Closing account on the web](https://neofinancial.discourse.group/t/closing-account-on-the-web/6533)
**Author:** [@Alvin\_Plummer](https://neofinancial.discourse.group/u/Alvin_Plummer)\ **Replies:** 2\ **Last updated:** [August 12, 2026, 1:33pm UTC](https://neofinancial.discourse.group/t/closing-account-on-the-web/6533 "2026-08-12T13:33:25Z")
I had difficulty closing my account on the web. I could access the web site just fine, but when I tried to close the account, it would just hang. The chatbot said I should wait 15 minutes: I waited 30 min, and then was l… --- ## [Can’t log in or create account](https://neofinancial.discourse.group/t/can-t-log-in-or-create-account/6507)
**Author:** [@Logan\_Bateman](https://neofinancial.discourse.group/u/Logan_Bateman)\ **Replies:** 4\ **Last updated:** [August 11, 2026, 1:09pm UTC](https://neofinancial.discourse.group/t/can-t-log-in-or-create-account/6507 "2026-08-11T13:09:41Z")
I am trying to apply for a credit card but I can’t create an account - it says it sent me a password reset email but I am not receiving it. I have checked spam and junk and there is nothing there. I’ve waited 24 hours to… --- ## [Paramount+ category querry](https://neofinancial.discourse.group/t/paramount-category-querry/6275)
**Author:** [@JDHaven452](https://neofinancial.discourse.group/u/JDHaven452)\ **Replies:** 5\ **Last updated:** [July 23, 2026, 7:09pm UTC](https://neofinancial.discourse.group/t/paramount-category-querry/6275 "2026-07-23T19:09:05Z")
This might be a question directly for Grant since he seems to know everything but why is Paramount+ considered ‘telecom services’ its a streaming service, no different than netflix or amazon prime video or even more like… --- ## [Good Deeds - expressing gratitude](https://neofinancial.discourse.group/t/good-deeds-expressing-gratitude/6186)
**Author:** [@Janvier1213](https://neofinancial.discourse.group/u/Janvier1213)\ **Replies:** 4\ **Last updated:** [July 13, 2026, 2:58pm UTC](https://neofinancial.discourse.group/t/good-deeds-expressing-gratitude/6186 "2026-07-13T14:58:41Z")
Just curious what everyone else does. If someone finds something you’ve lost, returns it to you, or does something unexpectedly kind that really helps you out, do you usually give them something as a thank you? If you … --- ## [11 Days without resolution - What do you recommend?](https://neofinancial.discourse.group/t/11-days-without-resolution-what-do-you-recommend/6157)
**Author:** [@travell](https://neofinancial.discourse.group/u/travell)\ **Replies:** 4\ **Last updated:** [July 8, 2026, 7:36pm UTC](https://neofinancial.discourse.group/t/11-days-without-resolution-what-do-you-recommend/6157 "2026-07-08T19:36:56Z")
I am looking for suggestions as to how to move forward. I have had an issue with the Cathay Neo card not working on the Cathay Pacific website, it works fine both internationally and in Canada at all vendors used. I have… --- ## [Neo 2026 Wishlist: Enhancing Features, Rewards, and Accessibility](https://neofinancial.discourse.group/t/neo-2026-wishlist-enhancing-features-rewards-and-accessibility/5808)
**Author:** [@harsh\_patel9900](https://neofinancial.discourse.group/u/harsh_patel9900)\ **Replies:** 6\ **Last updated:** [June 29, 2026, 5:04am UTC](https://neofinancial.discourse.group/t/neo-2026-wishlist-enhancing-features-rewards-and-accessibility/5808 "2026-06-29T05:04:51Z")
Enable international remittance services for seamless global money transfers Introduce cheque deposit functionality (mobile and ATM-based) Remove annual fees on all credit cards, especially the Neo World Elite Mastercar… --- ## [💰 Money Monday: Let’s Talk Credit Scores](https://neofinancial.discourse.group/t/money-monday-let-s-talk-credit-scores/3988)
**Author:** [@TiffD\_Neo](https://neofinancial.discourse.group/u/TiffD_Neo)\ **Replies:** 15\ **Last updated:** [June 28, 2026, 6:45pm UTC](https://neofinancial.discourse.group/t/money-monday-let-s-talk-credit-scores/3988 "2026-06-28T18:45:29Z")
Happy Monday everyone :waving\_hand:, Let’s talk credit scores :face\_with\_peeking\_eye:; It feels like this mysterious number that controls way too much of our lives, right? Here’s the thing - your score is made up of 5 … --- ## [Adding more to credit card limit why so HARD to do](https://neofinancial.discourse.group/t/adding-more-to-credit-card-limit-why-so-hard-to-do/5993)
**Author:** [@mznordahn](https://neofinancial.discourse.group/u/mznordahn)\ **Replies:** 5\ **Last updated:** [June 26, 2026, 4:06pm UTC](https://neofinancial.discourse.group/t/adding-more-to-credit-card-limit-why-so-hard-to-do/5993 "2026-06-26T16:06:02Z")
I have been trying all day to add to my credit card limit!! Rather frystrating that its done only in incumbents of $100.00 … thats a payment!!..?? Hiw do i add more funds to increase CARD LIMIT… why us this so hard to ac… --- ## [Funds not released](https://neofinancial.discourse.group/t/funds-not-released/4685)
**Author:** [@Jesspreet\_Singh\_Grew](https://neofinancial.discourse.group/u/Jesspreet_Singh_Grew)\ **Replies:** 12\ **Last updated:** [June 23, 2026, 3:53pm UTC](https://neofinancial.discourse.group/t/funds-not-released/4685 "2026-06-23T15:53:49Z")
I am escalating my complaint regarding $1,539.39 deposited into my Neo Everyday Account via an Amazon Work e‑Transfer. These funds are legitimate payroll and fully authorized. Despite completing Neo Financial’s internal… --- ## [How do I already have an account with my personal details?](https://neofinancial.discourse.group/t/how-do-i-already-have-an-account-with-my-personal-details/5902)
**Author:** [@Thefreedomresistance](https://neofinancial.discourse.group/u/Thefreedomresistance)\ **Replies:** 3\ **Last updated:** [June 22, 2026, 5:51pm UTC](https://neofinancial.discourse.group/t/how-do-i-already-have-an-account-with-my-personal-details/5902 "2026-06-22T17:51:59Z")
How do I already have an account and why can’t I reset my password? --- ## [Any fellow Neo users who've tried the 3rd party partners, Easy and Spring Financial for loans?](https://neofinancial.discourse.group/t/any-fellow-neo-users-whove-tried-the-3rd-party-partners-easy-and-spring-financial-for-loans/5647)
**Author:** [@Dreamily](https://neofinancial.discourse.group/u/Dreamily)\ **Replies:** 5\ **Last updated:** [June 8, 2026, 7:14pm UTC](https://neofinancial.discourse.group/t/any-fellow-neo-users-whove-tried-the-3rd-party-partners-easy-and-spring-financial-for-loans/5647 "2026-06-08T19:14:02Z")
I’m in the porcess of applying for a loan with either partner from the Neo app, Easy didn’t give me a offer but Spring says I’m pre approved and will be speaking to me later about it. I would want this for debt consolid… --- ## [Closed accounts](https://neofinancial.discourse.group/t/closed-accounts/5542)
**Author:** [@Lucille\_Murina](https://neofinancial.discourse.group/u/Lucille_Murina)\ **Replies:** 2\ **Last updated:** [June 3, 2026, 5:58pm UTC](https://neofinancial.discourse.group/t/closed-accounts/5542 "2026-06-03T17:58:04Z")
My accounts were closed and said it is temporarily frozen and disabled I phoned customer support and was told that they had to make a ticket. Couldn’t get an explanation as to why. Have no way to access my money that wa… --- ## [Inability to canvel credit card](https://neofinancial.discourse.group/t/inability-to-canvel-credit-card/5457)
**Author:** [@Alok\_Gupta](https://neofinancial.discourse.group/u/Alok_Gupta)\ **Replies:** 7\ **Last updated:** [June 1, 2026, 8:56pm UTC](https://neofinancial.discourse.group/t/inability-to-canvel-credit-card/5457 "2026-06-01T20:56:00Z")
Need to cancel my Neo credit cards. Helpline is useless as they want credit card details. I cannot log into my account as you have attached my home line so I don’t get the OTP. I tried explaining that to the help centre … --- ## [Under 18 children accounts](https://neofinancial.discourse.group/t/under-18-children-accounts/5427)
**Author:** [@sandeepbh](https://neofinancial.discourse.group/u/sandeepbh)\ **Replies:** 7\ **Last updated:** [May 30, 2026, 11:37pm UTC](https://neofinancial.discourse.group/t/under-18-children-accounts/5427 "2026-05-30T23:37:56Z")
I am not sure if this is already said but under 18 savings and chequing accounts with a parent added on the account would be beneficial as there you can get users into the ecosystem at a young age and once they grow they… --- ## [Neo frozen accout](https://neofinancial.discourse.group/t/neo-frozen-accout/5243)
**Author:** [@Richard889](https://neofinancial.discourse.group/u/Richard889)\ **Replies:** 1\ **Last updated:** [May 7, 2026, 2:06pm UTC](https://neofinancial.discourse.group/t/neo-frozen-accout/5243 "2026-05-07T14:06:18Z")
Hi my neo account is frozen but everytime I. Call they say it’s not and they keep giving me a diffrent email mime is Outlook.com but they say it’s yahoo.com and that my account is not frozen when it is when I try log in … --- ## [Neo account frozen](https://neofinancial.discourse.group/t/neo-account-frozen/3071)
**Author:** [@Yatin\_Rana](https://neofinancial.discourse.group/u/Yatin_Rana)\ **Replies:** 1\ **Last updated:** [May 2, 2026, 9:44pm UTC](https://neofinancial.discourse.group/t/neo-account-frozen/3071 "2026-05-02T21:44:38Z")
Hey! So i just found out my neo account is locked can’t login and do nothing with it! I have moved all my money and pay deposits to neo and this is the only bank i use. It happened all of a sudden no notice i need to acc… --- ## [How do i move from a secure to neo un secured credit card](https://neofinancial.discourse.group/t/how-do-i-move-from-a-secure-to-neo-un-secured-credit-card/5095)
**Author:** [@J\_R](https://neofinancial.discourse.group/u/J_R)\ **Replies:** 5\ **Last updated:** [April 27, 2026, 12:49am UTC](https://neofinancial.discourse.group/t/how-do-i-move-from-a-secure-to-neo-un-secured-credit-card/5095 "2026-04-27T00:49:37Z")
Hello everyone, im a relatively new Neo customer. I have now had the Neo Secured Card for about 8 months. I took advantage of the Secured card to help build positive credit history. Can anyone tell how long it will t… --- ## [Neo world elite MC rewards glitch](https://neofinancial.discourse.group/t/neo-world-elite-mc-rewards-glitch/4865)
**Author:** [@Saad](https://neofinancial.discourse.group/u/Saad)\ **Replies:** 2\ **Last updated:** [April 3, 2026, 5:49pm UTC](https://neofinancial.discourse.group/t/neo-world-elite-mc-rewards-glitch/4865 "2026-04-03T17:49:19Z")
Hello everyone hope you all are having an amazing weekend! I wanted to share something about Neo partners In-Progress cashback reward system. A bunch of common merchants (Uber, Uber Eats, Lyft) show up in the Neo app, … [Next page](https://neofinancial.discourse.group/tag/open-discussion/34.md?match_all_tags=true&page=1&tags%5B%5D=open-discussion)