# Would like to apply for Neo credit card. "Your information is already associated with an account. Log in with your existing details."

**URL:** <https://neofinancial.discourse.group/t/would-like-to-apply-for-neo-credit-card-your-information-is-already-associated-with-an-account-log-in-with-your-existing-details/2526>\
**Category:** Community Support\
**Created:** [July 22, 2025, 2:18am UTC](https://neofinancial.discourse.group/t/would-like-to-apply-for-neo-credit-card-your-information-is-already-associated-with-an-account-log-in-with-your-existing-details/2526 "2025-07-22T02:18:55Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![billleung0104](https://avatars.discourse-cdn.com/v4/letter/b/3d9bf3/32.png) [@billleung0104](https://neofinancial.discourse.group/u/billleung0104)\
**Post date:** [July 22, 2025, 2:18am UTC](https://neofinancial.discourse.group/t/would-like-to-apply-for-neo-credit-card-your-information-is-already-associated-with-an-account-log-in-with-your-existing-details/2526/1 "2025-07-22T02:18:56Z")

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The message “Your information is already associated with an account. Log in with your existing details.” shown in the system. I am pretty sure that I haven’t register any account here before. Probably my phone number was used by the others before.

I am looking for help here. Much appreciated!

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**Author:** ![Alex-Neo](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/alex-neo/32/574_2.png) [@Alex-Neo](https://neofinancial.discourse.group/u/Alex-Neo)\
**Post date:** [July 22, 2025, 4:12pm UTC](https://neofinancial.discourse.group/t/would-like-to-apply-for-neo-credit-card-your-information-is-already-associated-with-an-account-log-in-with-your-existing-details/2526/2 "2025-07-22T16:12:19Z")

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Hi @billleung0104. Thanks for reaching out and welcome to the community.

I’d love to help and look into this for you. Sending you a DM now to get some more info.