# Unable to access my account-changed mobile contact **URL:** \ **Category:** Community Support\ **Created:** [September 17, 2026, 1:42am UTC](https://neofinancial.discourse.group/t/unable-to-access-my-account-changed-mobile-contact/6942 "2026-09-17T01:42:50Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![JollyLynx50](https://avatars.discourse-cdn.com/v4/letter/j/b19c9b/32.png) [@JollyLynx50](https://neofinancial.discourse.group/u/JollyLynx50)\ **Post date:** [September 17, 2026, 1:42am UTC](https://neofinancial.discourse.group/t/unable-to-access-my-account-changed-mobile-contact/6942/1 "2026-09-17T01:42:50Z")
Hi there, I recently got a new mobile simcard and I am unable to login to my neo account because I forgot my password. I requested for a new password, but a verification code sent to my old mobile number. Please kindly assist me. Thank you. ---
**Author:** ![GrantLahring\_Neo](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/grantlahring_neo/32/1124_2.png) [@GrantLahring\_Neo](https://neofinancial.discourse.group/u/GrantLahring_Neo)\ **Post date:** [September 18, 2026, 10:41pm UTC](https://neofinancial.discourse.group/t/unable-to-access-my-account-changed-mobile-contact/6942/2 "2026-09-18T22:41:54Z")
@Yeni-Neo answered this one in a different thread: [Ive lost access to my phone number associated with my account so i'm having troube signing in to my account](https://neofinancial.discourse.group/t/ive-lost-access-to-my-phone-number-associated-with-my-account-so-im-having-troube-signing-in-to-my-account/6348) ---
**Author:** ![Youssra\_Neo](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/youssra_neo/32/2764_2.png) [@Youssra\_Neo](https://neofinancial.discourse.group/u/Youssra_Neo)\ **Post date:** [October 5, 2026, 6:36pm UTC](https://neofinancial.discourse.group/t/unable-to-access-my-account-changed-mobile-contact/6942/5 "2026-10-05T18:36:56Z")