# Tried to sign up for neo but being met witb “Have we met before?” **URL:** \ **Category:** Community Support\ **Created:** [February 1, 2026, 7:47am UTC](https://neofinancial.discourse.group/t/tried-to-sign-up-for-neo-but-being-met-witb-have-we-met-before/4215 "2026-02-01T07:47:30Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![Rylan\_Dmytruk](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/rylan_dmytruk/32/1704_2.png) [@Rylan\_Dmytruk](https://neofinancial.discourse.group/u/Rylan_Dmytruk)\ **Post date:** [February 1, 2026, 7:47am UTC](https://neofinancial.discourse.group/t/tried-to-sign-up-for-neo-but-being-met-witb-have-we-met-before/4215/1 "2026-02-01T07:47:30Z")
Was excited to sign up for Neo to get 2% yearly interest. Unfortunately, I believe my phone number was already used by the last person that had it with Neo. I get harassed my debt collectors still even though I’ve had it for years. any way to still sign up? Tried the forgot password but it only wants email ---
**Author:** ![Cleaningkid](https://avatars.discourse-cdn.com/v4/letter/c/f1d935/32.png) [@Cleaningkid](https://neofinancial.discourse.group/u/Cleaningkid)\ **Post date:** [February 1, 2026, 4:47pm UTC](https://neofinancial.discourse.group/t/tried-to-sign-up-for-neo-but-being-met-witb-have-we-met-before/4215/2 "2026-02-01T16:47:05Z")
i had this problem for a while. I had my account and was unable to open it due to a phone number discrepancy. Once I could match my phone number with my credit report, everything went smoothly. ---
**Author:** ![GrantLahring\_Neo](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/grantlahring_neo/32/1124_2.png) [@GrantLahring\_Neo](https://neofinancial.discourse.group/u/GrantLahring_Neo)\ **Post date:** [February 2, 2026, 6:36pm UTC](https://neofinancial.discourse.group/t/tried-to-sign-up-for-neo-but-being-met-witb-have-we-met-before/4215/3 "2026-02-02T18:36:59Z")
How did you start that credit matching process? Sounds like that’s what OP needs to do. ---
**Author:** ![Yeni-Neo](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/yeni-neo/32/2246_2.png) [@Yeni-Neo](https://neofinancial.discourse.group/u/Yeni-Neo)\ **Post date:** [February 2, 2026, 7:57pm UTC](https://neofinancial.discourse.group/t/tried-to-sign-up-for-neo-but-being-met-witb-have-we-met-before/4215/4 "2026-02-02T19:57:39Z")
Hi Rylan\_Dmytruk, it’s good to have you in the Neo Community. I’m sorry for the trouble with your phone number. We’ll try to reach out to the previous owner to have them update their details. Also, I’ll send you a direct message to collect your details and look into this for you. Please keep an eye out. ---
**Author:** ![cspajinag](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/cspajinag/32/1968_2.png) [@cspajinag](https://neofinancial.discourse.group/u/cspajinag)\ **Post date:** [April 9, 2026, 5:15pm UTC](https://neofinancial.discourse.group/t/tried-to-sign-up-for-neo-but-being-met-witb-have-we-met-before/4215/6 "2026-04-09T17:15:25Z")
Hi,i have tried sending an email link but i never received anything and i am not able to log in at all. ---
**Author:** ![Yeni-Neo](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/yeni-neo/32/2246_2.png) [@Yeni-Neo](https://neofinancial.discourse.group/u/Yeni-Neo)\ **Post date:** [April 9, 2026, 6:59pm UTC](https://neofinancial.discourse.group/t/tried-to-sign-up-for-neo-but-being-met-witb-have-we-met-before/4215/7 "2026-04-09T18:59:18Z")
Welcome to the community, @cspajinag! Just to make sure I’m pointing you in the right direction, are you trying to reset your password? That’ll help me know how best to help.