# Tim's migration problem

**URL:** <https://neofinancial.discourse.group/t/tims-migration-problem/7004>\
**Category:** Community Support\
**Created:** [September 23, 2026, 10:51pm UTC](https://neofinancial.discourse.group/t/tims-migration-problem/7004 "2026-09-23T22:51:55Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![twizzle2056](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/twizzle2056/32/2773_2.png) [@twizzle2056](https://neofinancial.discourse.group/u/twizzle2056)\
**Post date:** [September 23, 2026, 10:51pm UTC](https://neofinancial.discourse.group/t/tims-migration-problem/7004/1 "2026-09-23T22:51:55Z")

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I am trying to MIGRATE my Tim’s Financial account to Neo account.. I get to this page.. I already received my physical Neo card in the mail but for some reason my Neo profile does not have CC linked… I contacted chat and the agent I got “Ishecia” was extremely useless, giving Tim’s Financial support number (which is non-existent now along with email) and saying I should wait for a replacement card in the mail when I mentioned multiple times I already received it.. can’t activate Neo card and do migration… it is VERY stressful and not a good first impression for Neo services… so far it has been completely garbage. I was rather happy with Tim’s Financial until some jerk at Tim’s thought it would be hilarious to go with a shutdown and screw over all of its customers… so PLEASE assist Neo. My option 2 is not paying Neo at all and keeping CC dormant.

 ![Screenshot (93)](https://us1.discourse-cdn.com/flex002/uploads/neofinancial/original/2X/f/f82a8eb2d3c3424ad12c5097ea9959c07748150a.png)

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**Author:** ![twizzle2056](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/twizzle2056/32/2773_2.png) [@twizzle2056](https://neofinancial.discourse.group/u/twizzle2056)\
**Post date:** [September 23, 2026, 10:53pm UTC](https://neofinancial.discourse.group/t/tims-migration-problem/7004/2 "2026-09-23T22:53:43Z")

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also forgot to mention because situation has been so stressful.. I do first option and log into my account and it does nothing because apparently my Neo card is not linked to my profile…

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**Author:** ![Jamie\_Neo](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/jamie_neo/32/2245_2.png) [@Jamie\_Neo](https://neofinancial.discourse.group/u/Jamie_Neo)\
**Post date:** [September 23, 2026, 11:30pm UTC](https://neofinancial.discourse.group/t/tims-migration-problem/7004/3 "2026-09-23T23:30:14Z")

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Hi @twizzle2056,

I’m sorry to hear that this experience has been frustrating - it’s not what we want for your first interaction with Neo.

@Youssra_Neo will be able to help support you in working towards a resolution.

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**Author:** ![Youssra\_Neo](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/youssra_neo/32/2764_2.png) [@Youssra\_Neo](https://neofinancial.discourse.group/u/Youssra_Neo)\
**Post date:** [September 24, 2026, 2:28pm UTC](https://neofinancial.discourse.group/t/tims-migration-problem/7004/4 "2026-09-24T14:28:47Z")

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@twizzle2056 I’m sorry you’ve had to go through this, especially after already receiving your physical Neo card. I’d like to help get this sorted out for you

I’ll send you a DM. Please reply with the email address or phone number associated with your Neo account so I can verify your account and look into the issue further

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**Author:** ![Jamie\_Neo](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/jamie_neo/32/2245_2.png) [@Jamie\_Neo](https://neofinancial.discourse.group/u/Jamie_Neo)\
**Post date:** [September 24, 2026, 6:10pm UTC](https://neofinancial.discourse.group/t/tims-migration-problem/7004/5 "2026-09-24T18:10:27Z")

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Hi @twizzle2056, I just wanted to follow up with some information I think will help you.

> **[Receiving a Neo replacement card | Neo Financial Help Centre](https://support.neofinancial.com/en/articles/14998768-receiving-a-neo-replacement-card)**
>
> FAQs on how Tims Mastercard will be handled by Neo Financial.

You can find all the information about how your new card will be managed.

If you have any addtionaly questions @Youssra_Neo and I would be happy to help.