# The update your card
**URL:** https://neofinancial.discourse.group/t/the-update-your-card/3465
**Category:** Community Lounge
**Created:** [November 17, 2025, 8:56am UTC](https://neofinancial.discourse.group/t/the-update-your-card/3465 "2025-11-17T08:56:02Z")
**Posts on this page:** 3
**Page:** 1
### Author:  [@Hardcore](https://neofinancial.discourse.group/u/Hardcore)
#### Post date: [November 17, 2025, 8:56am UTC](https://neofinancial.discourse.group/t/the-update-your-card/3465/1 "2025-11-17T08:56:02Z")
The other day when I went on the Neo app, there was something there about upgrading my card. I didn’t click on it at the time and now when I go into the new app, it doesn’t show me anything about the upgrade. Is it still possible to upgrade the card without that message being on the Neo app anymore.
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### Author:  [@anon21088155](https://neofinancial.discourse.group/u/anon21088155)
#### Post date: [November 17, 2025, 5:49pm UTC](https://neofinancial.discourse.group/t/the-update-your-card/3465/2 "2025-11-17T17:49:53Z")
Hi @Hardcore, welcome to the Neo community! Thanks for posting about this, there’s a couple things that this could be, but could you let me know if there is a payment that is overdue on your account? One of the criteria to swap would be that you’re all caught up on payments. Feel free to send me a DM about this if you would be more comfortable with talking this through in private! We’ll get to the bottom of it!
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### Author:  [@GrantLahring\_Neo](https://neofinancial.discourse.group/u/GrantLahring_Neo)
#### Post date: [November 18, 2025, 12:36am UTC](https://neofinancial.discourse.group/t/the-update-your-card/3465/3 "2025-11-18T00:36:38Z")
What card are you on and what are you hoping to upgrade to? Happy to provide some card context.