# Tap not working **URL:** \ **Category:** Community Support\ **Created:** [May 16, 2026, 3:24pm UTC](https://neofinancial.discourse.group/t/tap-not-working/5369 "2026-05-16T15:24:41Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![benji](https://avatars.discourse-cdn.com/v4/letter/b/f17d59/32.png) [@benji](https://neofinancial.discourse.group/u/benji)\ **Post date:** [May 16, 2026, 3:24pm UTC](https://neofinancial.discourse.group/t/tap-not-working/5369/1 "2026-05-16T15:24:41Z")
Is anyone else having issues with tapping their physical card? Recently recieved a new card and only sometimes allows you to tap. You have to either insert the card or I end up using another card. ---
**Author:** ![Perih](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/perih/32/1680_2.png) [@Perih](https://neofinancial.discourse.group/u/Perih)\ **Post date:** [May 16, 2026, 4:34pm UTC](https://neofinancial.discourse.group/t/tap-not-working/5369/2 "2026-05-16T16:34:03Z")
Yes. I’ve just accepted it, and use Apple Pay integration for tap. ---
**Author:** ![MaggieJoh](https://avatars.discourse-cdn.com/v4/letter/m/9f8e36/32.png) [@MaggieJoh](https://neofinancial.discourse.group/u/MaggieJoh)\ **Post date:** [May 16, 2026, 6:03pm UTC](https://neofinancial.discourse.group/t/tap-not-working/5369/3 "2026-05-16T18:03:31Z")
Yeah my husband’s Neo card is exactly the same, have never understood why. ---
**Author:** ![RNewman](https://avatars.discourse-cdn.com/v4/letter/r/e0b2c6/32.png) [@RNewman](https://neofinancial.discourse.group/u/RNewman)\ **Post date:** [May 16, 2026, 7:23pm UTC](https://neofinancial.discourse.group/t/tap-not-working/5369/4 "2026-05-16T19:23:18Z")
Yes I am in the identical situation… only over the last couple of weeks I have to insert everything. Was thinking it was the card but getting a new one is a pain ---
**Author:** ![benji](https://avatars.discourse-cdn.com/v4/letter/b/f17d59/32.png) [@benji](https://neofinancial.discourse.group/u/benji)\ **Post date:** [May 17, 2026, 12:40am UTC](https://neofinancial.discourse.group/t/tap-not-working/5369/5 "2026-05-17T00:40:33Z")
I am on my second replacement card and it’s not better. My partners card (Neo) taps in the places mine doesn’t I wonder if there is a problem with the cards themselves. ---
**Author:** ![Yeni-Neo](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/yeni-neo/32/2246_2.png) [@Yeni-Neo](https://neofinancial.discourse.group/u/Yeni-Neo)\ **Post date:** [May 19, 2026, 2:19pm UTC](https://neofinancial.discourse.group/t/tap-not-working/5369/6 "2026-05-19T14:19:09Z")
Hey everyone, thanks so much for flagging this and sharing your experiences. Just wanted to reassure you that the team is already aware of the issue. There’s currently a known problem affecting the tap functionality on some of our newer physical cards, which is why a few people have been running into the same issue recently. Our team is actively working on a fix to get this resolved as soon as possible. In the meantime, the best workaround is to use Apple Pay or Google Pay for tap purchases so you don’t have to keep inserting your card every time. Really appreciate everyone’s patience while this gets sorted out. ---
**Author:** ![Johnson](https://avatars.discourse-cdn.com/v4/letter/j/d07c76/32.png) [@Johnson](https://neofinancial.discourse.group/u/Johnson)\ **Post date:** [May 20, 2026, 12:24pm UTC](https://neofinancial.discourse.group/t/tap-not-working/5369/7 "2026-05-20T12:24:27Z")
Same situation, my previous card worked just fine. But the replacement card won’t tap ---
**Author:** ![Chev](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/chev/32/2695_2.png) [@Chev](https://neofinancial.discourse.group/u/Chev)\ **Post date:** [May 20, 2026, 4:12pm UTC](https://neofinancial.discourse.group/t/tap-not-working/5369/8 "2026-05-20T16:12:22Z")
I use Apple Pay so I rarely tap my physical cards, but I have been giving it to my sister for certain things and she has been telling me about that issue. Thought it was strange but glad to see Neo is aware and working on it. ---
**Author:** ![John\_Brousseau](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/john_brousseau/32/1939_2.png) [@John\_Brousseau](https://neofinancial.discourse.group/u/John_Brousseau)\ **Post date:** [May 21, 2026, 1:57pm UTC](https://neofinancial.discourse.group/t/tap-not-working/5369/9 "2026-05-21T13:57:20Z")
same fort me quite annoying to be honest .. your tryting to do the right thisg and not make the others behind wait so your prepared and you ta ponly to be decliened twice and have to insert and take longer than anyone else lol ---
**Author:** ![Chev](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/chev/32/2695_2.png) [@Chev](https://neofinancial.discourse.group/u/Chev)\ **Post date:** [May 23, 2026, 10:37pm UTC](https://neofinancial.discourse.group/t/tap-not-working/5369/10 "2026-05-23T22:37:56Z")
Lucky they know and are working on a solution lol. ---
**Author:** ![RNewman](https://avatars.discourse-cdn.com/v4/letter/r/e0b2c6/32.png) [@RNewman](https://neofinancial.discourse.group/u/RNewman)\ **Post date:** [May 26, 2026, 6:10pm UTC](https://neofinancial.discourse.group/t/tap-not-working/5369/11 "2026-05-26T18:10:48Z")
Yeni – will there be a general announcement once the tap feature is corrected? Without this forum & knowing that this is a general issue I would expect many would just be requesting new cards and wasting recources. ---
**Author:** ![Yeni-Neo](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/yeni-neo/32/2246_2.png) [@Yeni-Neo](https://neofinancial.discourse.group/u/Yeni-Neo)\ **Post date:** [May 26, 2026, 7:26pm UTC](https://neofinancial.discourse.group/t/tap-not-working/5369/12 "2026-05-26T19:26:27Z")
Yes, once the issue is fully sorted out, we’ll definitely put up a pinned announcement in the forum so everyone knows things are back to normal and safe to tap away again. @RNewman ---
**Author:** ![benji](https://avatars.discourse-cdn.com/v4/letter/b/f17d59/32.png) [@benji](https://neofinancial.discourse.group/u/benji)\ **Post date:** [June 12, 2026, 10:40pm UTC](https://neofinancial.discourse.group/t/tap-not-working/5369/13 "2026-06-12T22:40:14Z")
Any update on this? Due to go abroad in a couple weeks would like the physical card to be working for this trip. ---
**Author:** ![GrantLahring\_Neo](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/grantlahring_neo/32/1124_2.png) [@GrantLahring\_Neo](https://neofinancial.discourse.group/u/GrantLahring_Neo)\ **Post date:** [June 12, 2026, 11:36pm UTC](https://neofinancial.discourse.group/t/tap-not-working/5369/14 "2026-06-12T23:36:49Z")
Hey, apologies for the sluggish response! The fix is out! All you need to do: 1. Complete a chip and pin transaction That will update the card. It should work from then on out. ---
**Author:** ![benji](https://avatars.discourse-cdn.com/v4/letter/b/f17d59/32.png) [@benji](https://neofinancial.discourse.group/u/benji)\ **Post date:** [June 14, 2026, 12:59am UTC](https://neofinancial.discourse.group/t/tap-not-working/5369/15 "2026-06-14T00:59:50Z")
Hey Grant I have tried chip and pin twice now and then tapped a day later still not working but then when we test the same machine with my partners Neo card that works for contactless. Would you recommend ordering a new card? ---
**Author:** ![GrantLahring\_Neo](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/grantlahring_neo/32/1124_2.png) [@GrantLahring\_Neo](https://neofinancial.discourse.group/u/GrantLahring_Neo)\ **Post date:** [June 15, 2026, 6:08pm UTC](https://neofinancial.discourse.group/t/tap-not-working/5369/16 "2026-06-15T18:08:53Z")
Weird. Ok, if it’s a separate issue, maybe just order a new one. Sorry about that. ---
**Author:** ![Sakina\_Tougass](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/sakina_tougass/32/2262_2.png) [@Sakina\_Tougass](https://neofinancial.discourse.group/u/Sakina_Tougass)\ **Post date:** [June 15, 2026, 7:16pm UTC](https://neofinancial.discourse.group/t/tap-not-working/5369/17 "2026-06-15T19:16:57Z")
So sir? Are you gon reply to our complains to or what? ---
**Author:** ![GrantLahring\_Neo](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/grantlahring_neo/32/1124_2.png) [@GrantLahring\_Neo](https://neofinancial.discourse.group/u/GrantLahring_Neo)\ **Post date:** [June 15, 2026, 7:32pm UTC](https://neofinancial.discourse.group/t/tap-not-working/5369/18 "2026-06-15T19:32:32Z")
I think @Yeni-Neo is best suited to helping you out with this one. I saw your other thread and it sounds like you’re having challenges with ID verification. I’m sure she can walk you through it. ---
**Author:** ![benji](https://avatars.discourse-cdn.com/v4/letter/b/f17d59/32.png) [@benji](https://neofinancial.discourse.group/u/benji)\ **Post date:** [June 15, 2026, 9:33pm UTC](https://neofinancial.discourse.group/t/tap-not-working/5369/19 "2026-06-15T21:33:46Z")
Ok i’ll get another card ordered and see if that one works. ---
**Author:** ![newman](https://avatars.discourse-cdn.com/v4/letter/n/3bc359/32.png) [@newman](https://neofinancial.discourse.group/u/newman)\ **Post date:** [June 20, 2026, 1:33pm UTC](https://neofinancial.discourse.group/t/tap-not-working/5369/20 "2026-06-20T13:33:14Z")
exactly the same for us. tap does not work on my partners card, but my card is fine. guess we’ll get a new card now. [Next page](https://neofinancial.discourse.group/t/tap-not-working/5369.md?page=2)