# Something need to be improved **URL:** \ **Category:** Building Neo\ **Created:** [May 8, 2026, 8:56pm UTC](https://neofinancial.discourse.group/t/something-need-to-be-improved/5266 "2026-05-08T20:56:59Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Herrick](https://avatars.discourse-cdn.com/v4/letter/h/f6c823/32.png) [@Herrick](https://neofinancial.discourse.group/u/Herrick)\ **Post date:** [May 8, 2026, 8:56pm UTC](https://neofinancial.discourse.group/t/something-need-to-be-improved/5266/1 "2026-05-08T20:56:59Z")
Here is some recap of my recent using experience that with Neo. I think there is something that related to communication with the clients could be done better in the future. The story is I used my Neo credit card on Apr 12/18/27 for my transportation with Lyft. Lyft is under the rewards list (even right now it is still there). I only got one cash back on my 12th’s transaction but miss 18th and 27th. Then I contact customer support regarding that. And I have attached the communication with customer support. Although, Neo gave the right solution. I’ll say there still a lot to be improved on communication that could let clients feel it is transparent and more client centred. ![IMG_1977](https://us1.discourse-cdn.com/flex002/uploads/neofinancial/original/2X/c/cc5f0d9dfad7770f2cdc27ec5246619b636a97fa.png) ![IMG_1976](https://us1.discourse-cdn.com/flex002/uploads/neofinancial/original/2X/2/2ca17a5ff93334cb9f705e2785fa6480ac738b8d.jpeg) ![IMG_1970](https://us1.discourse-cdn.com/flex002/uploads/neofinancial/original/2X/8/8886a848cada4f3f1af0583255baf11768238481.jpeg) ---
**Author:** ![Herrick](https://avatars.discourse-cdn.com/v4/letter/h/f6c823/32.png) [@Herrick](https://neofinancial.discourse.group/u/Herrick)\ **Post date:** [May 8, 2026, 9:03pm UTC](https://neofinancial.discourse.group/t/something-need-to-be-improved/5266/2 "2026-05-08T21:03:57Z")
I highly recommend if could add the offers starting date and end date on each merchant that would be better. ---
**Author:** ![GrantLahring\_Neo](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/grantlahring_neo/32/1124_2.png) [@GrantLahring\_Neo](https://neofinancial.discourse.group/u/GrantLahring_Neo)\ **Post date:** [May 8, 2026, 9:21pm UTC](https://neofinancial.discourse.group/t/something-need-to-be-improved/5266/3 "2026-05-08T21:21:30Z")
The only offer I see for Lyft is 5% for first purchase. Which offer did you see before? ---
**Author:** ![Herrick](https://avatars.discourse-cdn.com/v4/letter/h/f6c823/32.png) [@Herrick](https://neofinancial.discourse.group/u/Herrick)\ **Post date:** [May 9, 2026, 1:27am UTC](https://neofinancial.discourse.group/t/something-need-to-be-improved/5266/4 "2026-05-09T01:27:50Z")
It gives me 10% cash back at the first time. But right now it’s gone. ![IMG_1981](https://us1.discourse-cdn.com/flex002/uploads/neofinancial/original/2X/1/1f1abf2f3433e942482642abb12b2a7c79bb9922.jpeg) ![IMG_1979](https://us1.discourse-cdn.com/flex002/uploads/neofinancial/original/2X/2/2d24c2ab1d7e1ff46df9d56599b353b9d9483ac1.jpeg) ---
**Author:** ![ajg](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/ajg/32/1617_2.png) [@ajg](https://neofinancial.discourse.group/u/ajg)\ **Post date:** [May 9, 2026, 3:45am UTC](https://neofinancial.discourse.group/t/something-need-to-be-improved/5266/5 "2026-05-09T03:45:21Z")
It gave yoU 10 percent back on your first ride - it says 85 cents, right? Many rewards or for the first, or first few visits ---
**Author:** ![Herrick](https://avatars.discourse-cdn.com/v4/letter/h/f6c823/32.png) [@Herrick](https://neofinancial.discourse.group/u/Herrick)\ **Post date:** [May 9, 2026, 4:34am UTC](https://neofinancial.discourse.group/t/something-need-to-be-improved/5266/6 "2026-05-09T04:34:59Z")
Thanks for your info. I realized that, but right now the offer is over. It needs to be updated timely. ---
**Author:** ![GrantLahring\_Neo](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/grantlahring_neo/32/1124_2.png) [@GrantLahring\_Neo](https://neofinancial.discourse.group/u/GrantLahring_Neo)\ **Post date:** [May 11, 2026, 11:24pm UTC](https://neofinancial.discourse.group/t/something-need-to-be-improved/5266/7 "2026-05-11T23:24:08Z")
We looked into it, and the offer that Lyft has been running (for quite a while) is just a first-time offer. As far as I can tell, it worked as expected. That said, I appreciate you flagging that first-time offers can be confusing! Maybe there’s room for us to improve there.