# Results tells me, “you already have and account “ **URL:** \ **Category:** Community Support\ **Tags:** partners\ **Created:** [May 3, 2026, 5:27pm UTC](https://neofinancial.discourse.group/t/results-tells-me-you-already-have-and-account/5206 "2026-05-03T17:27:19Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![Champ8gne](https://avatars.discourse-cdn.com/v4/letter/c/58f4c7/32.png) [@Champ8gne](https://neofinancial.discourse.group/u/Champ8gne)\ **Post date:** [May 3, 2026, 5:27pm UTC](https://neofinancial.discourse.group/t/results-tells-me-you-already-have-and-account/5206/1 "2026-05-03T17:27:19Z")
Community support I’m trying to create an account to apply for your credit card but it’s responding with the following phase; "an account already exists using the information provided ". Please help. Did someone open an account using my credentials ---
**Author:** ![bennidaytime](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/bennidaytime/32/2025_2.png) [@bennidaytime](https://neofinancial.discourse.group/u/bennidaytime)\ **Post date:** [May 3, 2026, 5:39pm UTC](https://neofinancial.discourse.group/t/results-tells-me-you-already-have-and-account/5206/2 "2026-05-03T17:39:54Z")
You may have a NEO credit card through someone else. I had the same thing and it turns out i took out a Tims credit card a while ago and the provider is NEO ---
**Author:** ![Champ8gne](https://avatars.discourse-cdn.com/v4/letter/c/58f4c7/32.png) [@Champ8gne](https://neofinancial.discourse.group/u/Champ8gne)\ **Post date:** [May 3, 2026, 5:41pm UTC](https://neofinancial.discourse.group/t/results-tells-me-you-already-have-and-account/5206/3 "2026-05-03T17:41:50Z")
How do I reach customer service to get support. I’m concerned about security ---
**Author:** ![bennidaytime](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/bennidaytime/32/2025_2.png) [@bennidaytime](https://neofinancial.discourse.group/u/bennidaytime)\ **Post date:** [May 3, 2026, 5:44pm UTC](https://neofinancial.discourse.group/t/results-tells-me-you-already-have-and-account/5206/4 "2026-05-03T17:44:54Z")
> **[Contact Us | Neo Financial™](https://www.neofinancial.com/support/contact)** > > At Neo Financial, you don't need to wait for the next teller to get help. Find the answers to your questions or contact our team today. ---
**Author:** ![Jamie\_Neo](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/jamie_neo/32/2245_2.png) [@Jamie\_Neo](https://neofinancial.discourse.group/u/Jamie_Neo)\ **Post date:** [May 4, 2026, 3:15pm UTC](https://neofinancial.discourse.group/t/results-tells-me-you-already-have-and-account/5206/5 "2026-05-04T15:15:01Z")
Hi @Champ8gne, I am sorry to hear that you are having this experience. Especially when concern around security is involved. Have you been able to get in touch with support and resolve the issue? If not, I would be happy to assist and try to get this resolved quickly for you. ---
**Author:** ![Champ8gne](https://avatars.discourse-cdn.com/v4/letter/c/58f4c7/32.png) [@Champ8gne](https://neofinancial.discourse.group/u/Champ8gne)\ **Post date:** [May 4, 2026, 7:15pm UTC](https://neofinancial.discourse.group/t/results-tells-me-you-already-have-and-account/5206/6 "2026-05-04T19:15:41Z")
No. My concern is not resolved ---
**Author:** ![Jamie\_Neo](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/jamie_neo/32/2245_2.png) [@Jamie\_Neo](https://neofinancial.discourse.group/u/Jamie_Neo)\ **Post date:** [May 4, 2026, 7:34pm UTC](https://neofinancial.discourse.group/t/results-tells-me-you-already-have-and-account/5206/7 "2026-05-04T19:34:35Z")
I’m sending you a DM on Discourse now. ---
**Author:** ![Yeni-Neo](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/yeni-neo/32/2246_2.png) [@Yeni-Neo](https://neofinancial.discourse.group/u/Yeni-Neo)\ **Post date:** [May 5, 2026, 8:08pm UTC](https://neofinancial.discourse.group/t/results-tells-me-you-already-have-and-account/5206/8 "2026-05-05T20:08:16Z")
> [@Champ8gne](#): > > Community support > > I’m trying to create an account to apply for your credit card but it’s responding with the following phase; "an account already exists using the information provided ". > > Please help. > > Did someone open an account using my credentials Hey there @Champ8gne , I’m happy to help with this. This message doesn’t usually mean someone else opened an account using your information. In most cases, it just means an account was previously started or created using your phone number. Just to be sure, is your phone number new or recently assigned to you by your service provider? In some cases, reassigned numbers can still be linked to an existing account. ---
**Author:** ![Champ8gne](https://avatars.discourse-cdn.com/v4/letter/c/58f4c7/32.png) [@Champ8gne](https://neofinancial.discourse.group/u/Champ8gne)\ **Post date:** [May 5, 2026, 9:36pm UTC](https://neofinancial.discourse.group/t/results-tells-me-you-already-have-and-account/5206/9 "2026-05-05T21:36:18Z")
I’ve had the phone number for approximately 3 years. This could be the case because I still get calls for a Matthew. How do I verify this? And what is the work around when applying for a Neo account. ---
**Author:** ![Yeni-Neo](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/yeni-neo/32/2246_2.png) [@Yeni-Neo](https://neofinancial.discourse.group/u/Yeni-Neo)\ **Post date:** [May 6, 2026, 1:11pm UTC](https://neofinancial.discourse.group/t/results-tells-me-you-already-have-and-account/5206/10 "2026-05-06T13:11:40Z")
@Champ8gne Ahhh, that explains it! If you’re still getting calls for Matthew, his old account is likely still linked to that number in our system. I’ll shoot you a DM right now so we can look into this privately and get it sorted out for you!