# Phone number change **URL:** \ **Category:** Community Support\ **Created:** [June 15, 2026, 3:44pm UTC](https://neofinancial.discourse.group/t/phone-number-change/5799 "2026-06-15T15:44:50Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Sakina\_Tougass](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/sakina_tougass/32/2262_2.png) [@Sakina\_Tougass](https://neofinancial.discourse.group/u/Sakina_Tougass)\ **Post date:** [June 15, 2026, 3:44pm UTC](https://neofinancial.discourse.group/t/phone-number-change/5799/1 "2026-06-15T15:44:50Z")
Hi been having trouble with this for a week now! I’m trying to change my phone number because I no longer have access to it and i’m stucked outside my account cuz of verification! I tried doing it with identity verification with didnt worked! Now they all telling me to call and a support can help me verify it on their side! But everytime I tried calling different agents too everytime! i kept having to verify myself to them. Then after my identy and ownership of account verified they still point me to do the same thing which is id verification which THE REASON I’M CALLING IN THE FIRST PLACE IS CUZ DIDNT WORK! ---
**Author:** ![Jamie\_Neo](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/jamie_neo/32/2245_2.png) [@Jamie\_Neo](https://neofinancial.discourse.group/u/Jamie_Neo)\ **Post date:** [June 15, 2026, 7:32pm UTC](https://neofinancial.discourse.group/t/phone-number-change/5799/2 "2026-06-15T19:32:32Z")
@Sakina_Tougass I am sorry to hear about your account issues. That sounds very frustrating. I am tagging @Yeni-Neo, she will be able to help you on the support side. ---
**Author:** ![Sakina\_Tougass](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/sakina_tougass/32/2262_2.png) [@Sakina\_Tougass](https://neofinancial.discourse.group/u/Sakina_Tougass)\ **Post date:** [June 15, 2026, 7:38pm UTC](https://neofinancial.discourse.group/t/phone-number-change/5799/3 "2026-06-15T19:38:40Z")
that can bd today hopefully cause i’d been dealing with tthis for week now! ---
**Author:** ![Yeni-Neo](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/yeni-neo/32/2246_2.png) [@Yeni-Neo](https://neofinancial.discourse.group/u/Yeni-Neo)\ **Post date:** [June 15, 2026, 7:49pm UTC](https://neofinancial.discourse.group/t/phone-number-change/5799/4 "2026-06-15T19:49:48Z")
> [@Sakina\_Tougass](#): > > Hi been having trouble with this for a week now! I’m trying to change my phone number because I no longer have access to it and i’m stucked outside my account cuz of verification! I tried doing it with identity verification with didnt worked! Now they all telling me to call and a support can help me verify it on their side! But everytime I tried calling different agents too everytime! i kept having to verify myself to them. Then after my identy and ownership of account verified they still point me to do the same thing which is id verification which THE REASON I’M CALLING IN THE FIRST PLACE IS CUZ DIDNT WORK! Happy to take it from here @Jamie_Neo, @Sakina_Tougass were you able to pass authentication with support? ---
**Author:** ![Sakina\_Tougass](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/sakina_tougass/32/2262_2.png) [@Sakina\_Tougass](https://neofinancial.discourse.group/u/Sakina_Tougass)\ **Post date:** [June 15, 2026, 8:02pm UTC](https://neofinancial.discourse.group/t/phone-number-change/5799/5 "2026-06-15T20:02:19Z")
Yea i did pass authentication in phone calls! I even emailed my ID & personal details! ---
**Author:** ![Yeni-Neo](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/yeni-neo/32/2246_2.png) [@Yeni-Neo](https://neofinancial.discourse.group/u/Yeni-Neo)\ **Post date:** [June 15, 2026, 8:04pm UTC](https://neofinancial.discourse.group/t/phone-number-change/5799/6 "2026-06-15T20:04:40Z")
Thanks for letting us know. I’d be sending you a DM to gather more information. Please keep an eye out. ---
**Author:** ![Sakina\_Tougass](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/sakina_tougass/32/2262_2.png) [@Sakina\_Tougass](https://neofinancial.discourse.group/u/Sakina_Tougass)\ **Post date:** [June 15, 2026, 8:06pm UTC](https://neofinancial.discourse.group/t/phone-number-change/5799/7 "2026-06-15T20:06:31Z")
wdym send me a dm? What dm and where? ---
**Author:** ![Yeni-Neo](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/yeni-neo/32/2246_2.png) [@Yeni-Neo](https://neofinancial.discourse.group/u/Yeni-Neo)\ **Post date:** [June 15, 2026, 8:10pm UTC](https://neofinancial.discourse.group/t/phone-number-change/5799/8 "2026-06-15T20:10:23Z")
I just sent you a Direct Message on this platform. Please check your inbox. ---
**Author:** ![Sakina\_Tougass](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/sakina_tougass/32/2262_2.png) [@Sakina\_Tougass](https://neofinancial.discourse.group/u/Sakina_Tougass)\ **Post date:** [June 15, 2026, 8:15pm UTC](https://neofinancial.discourse.group/t/phone-number-change/5799/9 "2026-06-15T20:15:03Z")
Yea and i already replied