# Not sure why my account was frozen **URL:** \ **Category:** Community Support\ **Created:** [September 29, 2026, 7:04pm UTC](https://neofinancial.discourse.group/t/not-sure-why-my-account-was-frozen/7067 "2026-09-29T19:04:54Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![ChismKrchov](https://avatars.discourse-cdn.com/v4/letter/c/f08c70/32.png) [@ChismKrchov](https://neofinancial.discourse.group/u/ChismKrchov)\ **Post date:** [September 29, 2026, 7:04pm UTC](https://neofinancial.discourse.group/t/not-sure-why-my-account-was-frozen/7067/1 "2026-09-29T19:04:54Z")
Not sure why my account was frozen , Just got an email about some interac transfers on my account .. i replied the email and also stated who and where most of my etransfers comes from .. .. my account is still frozen .. please help me .. i need my account ---
**Author:** ![Youssra\_Neo](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/youssra_neo/32/2764_2.png) [@Youssra\_Neo](https://neofinancial.discourse.group/u/Youssra_Neo)\ **Post date:** [September 29, 2026, 7:39pm UTC](https://neofinancial.discourse.group/t/not-sure-why-my-account-was-frozen/7067/2 "2026-09-29T19:39:23Z")
@ChismKrchov Hi there! Reviews of this nature can be a standard security procedures to verify transaction activity but we know how urgent it is to access your funds. It’s definitely worth double-checking your file status. Have you contacted our support team yet at **1-855-636-2265** or through chat live support? ---
**Author:** ![ChismKrchov](https://avatars.discourse-cdn.com/v4/letter/c/f08c70/32.png) [@ChismKrchov](https://neofinancial.discourse.group/u/ChismKrchov)\ **Post date:** [September 29, 2026, 8:05pm UTC](https://neofinancial.discourse.group/t/not-sure-why-my-account-was-frozen/7067/3 "2026-09-29T20:05:04Z")
I am unable to chat live because i cannot access my account … and i tried calling but waiting is long .thats why i am here … name is Chism Krchov ---
**Author:** ![Youssra\_Neo](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/youssra_neo/32/2764_2.png) [@Youssra\_Neo](https://neofinancial.discourse.group/u/Youssra_Neo)\ **Post date:** [September 29, 2026, 8:39pm UTC](https://neofinancial.discourse.group/t/not-sure-why-my-account-was-frozen/7067/4 "2026-09-29T20:39:12Z")
@ChismKrchov When an account is frozen for a routine review, account activity and login access are paused across the board. During this investigation period, no modifications can be made, even by our representatives, until the file completes each required review step I’ll send you a DM to look into it for you ---
**Author:** ![Youssra\_Neo](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/youssra_neo/32/2764_2.png) [@Youssra\_Neo](https://neofinancial.discourse.group/u/Youssra_Neo)\ **Post date:** [October 5, 2026, 6:07pm UTC](https://neofinancial.discourse.group/t/not-sure-why-my-account-was-frozen/7067/5 "2026-10-05T18:07:15Z")