# Neo account frozen for over a week **URL:** \ **Category:** Community Support\ **Created:** [April 3, 2026, 7:51am UTC](https://neofinancial.discourse.group/t/neo-account-frozen-for-over-a-week/4860 "2026-04-03T07:51:08Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![Daddy\_Alex](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/daddy_alex/32/1945_2.png) [@Daddy\_Alex](https://neofinancial.discourse.group/u/Daddy_Alex)\ **Post date:** [April 3, 2026, 7:51am UTC](https://neofinancial.discourse.group/t/neo-account-frozen-for-over-a-week/4860/1 "2026-04-03T07:51:08Z")
My new account has been frozen for a week now unfortunately for me It happened when I was about to pay for my flight ticket. Support has been of no help and no one really seems to care. I don’t have any family in canada to help me all of my money is in neo account. I can’t go to work because I’m in a city that where I live. I haven’t paid my rent and the very least I can’t even get gas to go back home. I have been having sleepless night and as of now I feel I’m going to hurt myself. I can’t think straight anymore I need all of my money out of neo. I NEED HELP ---
**Author:** ![Varinder-Neo](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/varinder-neo/32/1534_2.png) [@Varinder-Neo](https://neofinancial.discourse.group/u/Varinder-Neo)\ **Post date:** [April 3, 2026, 6:05pm UTC](https://neofinancial.discourse.group/t/neo-account-frozen-for-over-a-week/4860/2 "2026-04-03T18:05:14Z")
We are really sorry you’re going through this.Please share your ticket number so this can be prioritized immediately for a specialist to review. If you do not have one, send a private message with the email address linked to your account. ---
**Author:** ![Daddy\_Alex](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/daddy_alex/32/1945_2.png) [@Daddy\_Alex](https://neofinancial.discourse.group/u/Daddy_Alex)\ **Post date:** [April 3, 2026, 6:17pm UTC](https://neofinancial.discourse.group/t/neo-account-frozen-for-over-a-week/4860/3 "2026-04-03T18:17:06Z")
I just send a private message ---
**Author:** ![Yeni-Neo](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/yeni-neo/32/2246_2.png) [@Yeni-Neo](https://neofinancial.discourse.group/u/Yeni-Neo)\ **Post date:** [April 7, 2026, 6:34pm UTC](https://neofinancial.discourse.group/t/neo-account-frozen-for-over-a-week/4860/4 "2026-04-07T18:34:57Z")
Hey there, @Daddy_Alex, I can hear how much weight this is putting on you, and I am so sorry you’ve been left in such a difficult spot. We truly don’t want you feeling stranded or alone in this, and our team is prioritizing getting you the help you need right now. Your safety and well-being are what matter most. If you’re feeling like you might hurt yourself, please reach out to emergency services, we want to make sure you’re okay. We’ve sent you a DM to get the details we need to flag this as an urgent priority. Please check there as soon as you can so we are able to look into your account.