# My phone number

**URL:** <https://neofinancial.discourse.group/t/my-phone-number/2556>\
**Category:** Community Support\
**Created:** [July 23, 2025, 4:38pm UTC](https://neofinancial.discourse.group/t/my-phone-number/2556 "2025-07-23T16:38:28Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![robb\_hawley](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/robb_hawley/32/1053_2.png) [@robb\_hawley](https://neofinancial.discourse.group/u/robb_hawley)\
**Post date:** [July 23, 2025, 4:38pm UTC](https://neofinancial.discourse.group/t/my-phone-number/2556/1 "2025-07-23T16:38:28Z")

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My phone number changed! Everytime i log in it wants to verify by sending a code to my old phone number. I cant log in because of this.

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**Author:** ![Alex-Neo](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/alex-neo/32/574_2.png) [@Alex-Neo](https://neofinancial.discourse.group/u/Alex-Neo)\
**Post date:** [July 23, 2025, 5:34pm UTC](https://neofinancial.discourse.group/t/my-phone-number/2556/2 "2025-07-23T17:34:50Z")

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Hi @robb_hawley. Thanks for reaching out and welcome to the community.

For phone number changes, our Customer Experience team is the best point of contact, as they follow a secure process that includes ID verification and authentication to keep your account safe.

Please don’t hesitate to give them a call at 1-855-636-2265, they’ll be happy to help!

If you have any other questions, feel free to message me directly anytime.