# My interac transfer still lock since saturday morning **URL:** \ **Category:** Community Support\ **Created:** [September 27, 2026, 6:02pm UTC](https://neofinancial.discourse.group/t/my-interac-transfer-still-lock-since-saturday-morning/7042 "2026-09-27T18:02:12Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![peter2026](https://avatars.discourse-cdn.com/v4/letter/p/f4b2a3/32.png) [@peter2026](https://neofinancial.discourse.group/u/peter2026)\ **Post date:** [September 27, 2026, 6:02pm UTC](https://neofinancial.discourse.group/t/my-interac-transfer-still-lock-since-saturday-morning/7042/1 "2026-09-27T18:02:12Z")
Since saturday morning i cannot send and use my Interac transfer i tchat saturday morning they open a ticket as what they say but I’m sure not, I call put me on hold and they hang up, I tchat and call later saturday around 18h00 PM and they unblock it to send some money it work but sunday morning it was still lock, you know it a service Interac transfer i use it for my daughter to send her money and sometime to send money in my other banking account were I have my celi to put money but for now since i don’t have my physical card i want some liquid money in case the NFC payment dont work or for emergency, so i tchat again this morning around 10h30 they say they open a ticket to the sécurity département and they suppose to contact me no phone call since just an answer back on the tchat say it résolve but you know what it’s not résolve they just fuckin lie they do nothing look all the conversation so now i Will go directly to complain and to the umbudsman also if it not résolve in the next hour ![IMG_0893](https://us1.discourse-cdn.com/flex002/uploads/neofinancial/original/2X/4/41de390aff5c7b6051c66b47c9005521f0abb789.png) ![IMG_0888](https://us1.discourse-cdn.com/flex002/uploads/neofinancial/original/2X/8/8767a5b16bc12d3c8b7a95d6602f52837e4b6262.png) ![IMG_0877](https://us1.discourse-cdn.com/flex002/uploads/neofinancial/original/2X/7/7405dff7f16b21cb2fd12aa9cf5ac6ea2f915cbf.png) ![IMG_0870](https://us1.discourse-cdn.com/flex002/uploads/neofinancial/original/2X/0/099eb9a400b21863f2f7a5d87da8deede68267a8.png) ![IMG_0893](https://us1.discourse-cdn.com/flex002/uploads/neofinancial/original/2X/4/41de390aff5c7b6051c66b47c9005521f0abb789.png) ---
**Author:** ![Youssra\_Neo](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/youssra_neo/32/2764_2.png) [@Youssra\_Neo](https://neofinancial.discourse.group/u/Youssra_Neo)\ **Post date:** [September 28, 2026, 2:49pm UTC](https://neofinancial.discourse.group/t/my-interac-transfer-still-lock-since-saturday-morning/7042/2 "2026-09-28T14:49:45Z")
@peter2026 Hi Pierre, we hear you and apologize for the hassle. Needing access to your money and running into holds is definitely frustrating Automated security filters are set very strictly to prevent fraud the system can automatically triggers a temporary security review rather than a standard transfer limit issue. This is why a new transfer can trigger a hold even after a previous one was unlocked I’d also be happy to look this up for you! ---
**Author:** ![peter2026](https://avatars.discourse-cdn.com/v4/letter/p/f4b2a3/32.png) [@peter2026](https://neofinancial.discourse.group/u/peter2026)\ **Post date:** [September 28, 2026, 3:03pm UTC](https://neofinancial.discourse.group/t/my-interac-transfer-still-lock-since-saturday-morning/7042/3 "2026-09-28T15:03:39Z")
Thanks but you know the problem start only after i realize late friday i have some bill to pay if you look that what i do friday fill up my account with some tranfer money from my pay deposit on my other account and when i realize my bill to pay i etransfer some money back only 2 etransfer and saturday morning when o go do my groceries i say just in case the NFC virtual card dont work i’m going to transfer some money just in case and it was already block there it a bit strict you know and all the problem pist me off start there because all the answer i receive from like 8 different agent . ![image](https://us1.discourse-cdn.com/flex002/uploads/neofinancial/original/2X/f/f5996855220d017f950f832a61979a9d361fd1c4.png) ---
**Author:** ![Youssra\_Neo](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/youssra_neo/32/2764_2.png) [@Youssra\_Neo](https://neofinancial.discourse.group/u/Youssra_Neo)\ **Post date:** [September 28, 2026, 8:56pm UTC](https://neofinancial.discourse.group/t/my-interac-transfer-still-lock-since-saturday-morning/7042/4 "2026-09-28T20:56:35Z")
@peter2026 Happy we could connect and get this sorted out for you! Have a wonderful rest of your day! ---
**Author:** ![peter2026](https://avatars.discourse-cdn.com/v4/letter/p/f4b2a3/32.png) [@peter2026](https://neofinancial.discourse.group/u/peter2026)\ **Post date:** [September 29, 2026, 10:02am UTC](https://neofinancial.discourse.group/t/my-interac-transfer-still-lock-since-saturday-morning/7042/5 "2026-09-29T10:02:39Z")
Thanks Youssra for the help and all the answer you give me hope all this finally résolve and like I say for the moment i still let my salary deposit in my other account and I Will put Small amount in my Neo and see if the security département grow my confidence but for you I just have great word for your help have a good Day