# My account is Temporarily disabled for no reason

**URL:** <https://neofinancial.discourse.group/t/my-account-is-temporarily-disabled-for-no-reason/3546>\
**Category:** Community Support\
**Created:** [November 28, 2025, 8:36am UTC](https://neofinancial.discourse.group/t/my-account-is-temporarily-disabled-for-no-reason/3546 "2025-11-28T08:36:24Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![George](https://avatars.discourse-cdn.com/v4/letter/g/71e660/32.png) [@George](https://neofinancial.discourse.group/u/George)\
**Post date:** [November 28, 2025, 8:36am UTC](https://neofinancial.discourse.group/t/my-account-is-temporarily-disabled-for-no-reason/3546/1 "2025-11-28T08:36:24Z")

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I was trying to make a purchase yesterday and I got a notification that my account is temporarily frozen. Please can you assist my to get my account back cause my funds are in it

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**Author:** ![Sana\_Neo](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/sana_neo/32/588_2.png) [@Sana\_Neo](https://neofinancial.discourse.group/u/Sana_Neo)\
**Post date:** [November 28, 2025, 8:02pm UTC](https://neofinancial.discourse.group/t/my-account-is-temporarily-disabled-for-no-reason/3546/2 "2025-11-28T20:02:27Z")

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Hi @George , thank you for reaching out! I’m going to be sending you a DM to get some more information about this so that I can help get to the bottom of it, and understand what’s going on. Please get back to me when you can.