# My account is frozen

**URL:** <https://neofinancial.discourse.group/t/my-account-is-frozen/1647>\
**Category:** Community Support\
**Created:** [April 16, 2025, 8:57pm UTC](https://neofinancial.discourse.group/t/my-account-is-frozen/1647 "2025-04-16T20:57:43Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![chismkr](https://avatars.discourse-cdn.com/v4/letter/c/9de0a6/32.png) [@chismkr](https://neofinancial.discourse.group/u/chismkr)\
**Post date:** [April 16, 2025, 8:57pm UTC](https://neofinancial.discourse.group/t/my-account-is-frozen/1647/1 "2025-04-16T20:57:43Z")

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Got an email from about some recent interac transactions on my account , i replied the email explaining the transactions , i then tried to login to my account , but it kept telling me it was frozen .. i cant contact customer service .. i need help .. i have money in my account ..

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**Author:** ![Alex-Neo](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/alex-neo/32/574_2.png) [@Alex-Neo](https://neofinancial.discourse.group/u/Alex-Neo)\
**Post date:** [April 16, 2025, 9:12pm UTC](https://neofinancial.discourse.group/t/my-account-is-frozen/1647/2 "2025-04-16T21:12:47Z")

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Hi @chismkr! Thanks for reaching out! Happy to look into this for you! Sending you a message in DM to get some more info!

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**Author:** ![Alex-Neo](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/alex-neo/32/574_2.png) [@Alex-Neo](https://neofinancial.discourse.group/u/Alex-Neo)\
**Post date:** [April 16, 2025, 10:37pm UTC](https://neofinancial.discourse.group/t/my-account-is-frozen/1647/3 "2025-04-16T22:37:16Z")

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Hey @chismkr, appreciate the patience here and glad we were able to resolve this! We’re here if you need anything else!

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**Author:** ![chismkr](https://avatars.discourse-cdn.com/v4/letter/c/9de0a6/32.png) [@chismkr](https://neofinancial.discourse.group/u/chismkr)\
**Post date:** [April 16, 2025, 10:54pm UTC](https://neofinancial.discourse.group/t/my-account-is-frozen/1647/4 "2025-04-16T22:54:53Z")

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Thanks alot for resolving this for me , should i tell Halina to resend again , and will it go through this time …

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**Author:** ![Alex-Neo](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/alex-neo/32/574_2.png) [@Alex-Neo](https://neofinancial.discourse.group/u/Alex-Neo)\
**Post date:** [April 17, 2025, 3:50pm UTC](https://neofinancial.discourse.group/t/my-account-is-frozen/1647/5 "2025-04-17T15:50:40Z")

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Hi @chismkr! Passing your question along to the team. Will keep you posted with updates!

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**Author:** ![Alex-Neo](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/alex-neo/32/574_2.png) [@Alex-Neo](https://neofinancial.discourse.group/u/Alex-Neo)\
**Post date:** [April 17, 2025, 5:06pm UTC](https://neofinancial.discourse.group/t/my-account-is-frozen/1647/6 "2025-04-17T17:06:42Z")

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Hi @chismkr! Thanks for your patience while the team looked into this! Since we were able to resolve the issue, you can e-transfer and complete transactions as normal. If any issues arise, please let us know and we’ll look into it for you!

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**Author:** ![king\_gemini](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/king_gemini/32/1392_2.png) [@king\_gemini](https://neofinancial.discourse.group/u/king_gemini)\
**Post date:** [November 10, 2025, 9:57pm UTC](https://neofinancial.discourse.group/t/my-account-is-frozen/1647/7 "2025-11-10T21:57:09Z")

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Im in the same situation what is the fastest way to fixing the problem

 ![Screenshot_20251109_233210_Neo](https://us1.discourse-cdn.com/flex002/uploads/neofinancial/original/2X/6/67c1c83508a6e344df711a1c4a3a3100293db36e.jpeg)