# My account is disabled

**URL:** <https://neofinancial.discourse.group/t/my-account-is-disabled/5612>\
**Category:** Community Support\
**Created:** [June 4, 2026, 4:04am UTC](https://neofinancial.discourse.group/t/my-account-is-disabled/5612 "2026-06-04T04:04:06Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Muhsen\_Khalaf](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/muhsen_khalaf/32/2215_2.png) [@Muhsen\_Khalaf](https://neofinancial.discourse.group/u/Muhsen_Khalaf)\
**Post date:** [June 4, 2026, 4:04am UTC](https://neofinancial.discourse.group/t/my-account-is-disabled/5612/1 "2026-06-04T04:04:06Z")

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I’m furious

My account was disabled no notification no letter no phone call whatsoever

No agent to speak to and chat is not working I’m really annoyed of this

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**Author:** ![matthewwang](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/matthewwang/32/796_2.png) [@matthewwang](https://neofinancial.discourse.group/u/matthewwang)\
**Post date:** [June 4, 2026, 5:09am UTC](https://neofinancial.discourse.group/t/my-account-is-disabled/5612/2 "2026-06-04T05:09:56Z")

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You can call Neo Financial at +1 (855) 636-2265 and they will be able to help you with your account issue.

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**Author:** ![Muhsen\_Khalaf](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/muhsen_khalaf/32/2215_2.png) [@Muhsen\_Khalaf](https://neofinancial.discourse.group/u/Muhsen_Khalaf)\
**Post date:** [June 4, 2026, 5:21am UTC](https://neofinancial.discourse.group/t/my-account-is-disabled/5612/3 "2026-06-04T05:21:36Z")

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Tried and they are close

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**Author:** ![matthewwang](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/matthewwang/32/796_2.png) [@matthewwang](https://neofinancial.discourse.group/u/matthewwang)\
**Post date:** [June 4, 2026, 2:13pm UTC](https://neofinancial.discourse.group/t/my-account-is-disabled/5612/4 "2026-06-04T14:13:12Z")

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You need to call them from 7 am - 8 pm MST.

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**Author:** ![GrantLahring\_Neo](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/grantlahring_neo/32/1124_2.png) [@GrantLahring\_Neo](https://neofinancial.discourse.group/u/GrantLahring_Neo)\
**Post date:** [June 4, 2026, 4:01pm UTC](https://neofinancial.discourse.group/t/my-account-is-disabled/5612/5 "2026-06-04T16:01:27Z")

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Do call support and maybe they can provide some more context. Generally, Neo doesn’t make money off of frozen accounts, it’s extremely rare. Most often it’s one of two reasons:

- We suspect the account has been compromised and someone is messing with it.
- We suspect the account is being used in a way that is illegal or violates our terms.

I hope that context helps! Let us know what the support team says.