# My account has been hacked **URL:** \ **Category:** Community Support\ **Created:** [December 25, 2025, 4:55am UTC](https://neofinancial.discourse.group/t/my-account-has-been-hacked/3773 "2025-12-25T04:55:27Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![Ana123](https://avatars.discourse-cdn.com/v4/letter/a/bc79bd/32.png) [@Ana123](https://neofinancial.discourse.group/u/Ana123)\ **Post date:** [December 25, 2025, 4:55am UTC](https://neofinancial.discourse.group/t/my-account-has-been-hacked/3773/1 "2025-12-25T04:55:27Z")
Please help me my account has been hacked! Ana Birca ---
**Author:** ![discourse\_ai\_spam](https://avatars.discourse-cdn.com/v4/letter/d/c68b51/32.png) [@discourse\_ai\_spam](https://neofinancial.discourse.group/u/discourse_ai_spam)\ **Post date:** [December 25, 2025, 4:55am UTC](https://neofinancial.discourse.group/t/my-account-has-been-hacked/3773/2 "2025-12-25T04:55:40Z")
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**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/neofinancial/original/2X/c/ced3d88f331c218066b858e8e792a6df21d8dc18.png) [@system](https://neofinancial.discourse.group/u/system)\ **Post date:** [December 29, 2025, 7:53pm UTC](https://neofinancial.discourse.group/t/my-account-has-been-hacked/3773/3 "2025-12-29T19:53:04Z")
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**Author:** ![anon21088155](https://avatars.discourse-cdn.com/v4/letter/a/f14d63/32.png) [@anon21088155](https://neofinancial.discourse.group/u/anon21088155)\ **Post date:** [December 29, 2025, 9:27pm UTC](https://neofinancial.discourse.group/t/my-account-has-been-hacked/3773/4 "2025-12-29T21:27:09Z")
Hi @Ana123, I’m terribly sorry to hear about this! If you haven’t already, you’ll want to go ahead and change the password to your account. Has anything been changed on your account, or are there charges that you don’t recognize? You’ll also want to give us a call at 1-855-636-2265 and an agent can go over more ways to help you secure your account.