# My account got freeze

**URL:** <https://neofinancial.discourse.group/t/my-account-got-freeze/1655>\
**Category:** Community Support\
**Created:** [April 18, 2025, 2:33am UTC](https://neofinancial.discourse.group/t/my-account-got-freeze/1655 "2025-04-18T02:33:02Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![Shakshithakur](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/shakshithakur/32/738_2.png) [@Shakshithakur](https://neofinancial.discourse.group/u/Shakshithakur)\
**Post date:** [April 18, 2025, 2:33am UTC](https://neofinancial.discourse.group/t/my-account-got-freeze/1655/1 "2025-04-18T02:33:02Z")

</div>

My account got freeze and I’m unable to access the account so can you help me in this

---

<div class="post-metadata">

**Author:** ![Alex-Neo](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/alex-neo/32/574_2.png) [@Alex-Neo](https://neofinancial.discourse.group/u/Alex-Neo)\
**Post date:** [April 20, 2025, 1:55am UTC](https://neofinancial.discourse.group/t/my-account-got-freeze/1655/2 "2025-04-20T01:55:34Z")

</div>

Hi @Shakshithakur! Thanks for reaching out! Happy to look into this for you! Sending you a message in DM to get some more info!