I paid for the service at Speedy Auto on 50th Street in Edmonton, but haven’t seen the 5% cashback since July 14th.
I submitted a complaint online through the Neo app a week after, but haven’t heard anything. Why does it take Neo as a company this long to process cashback?
Welcome to the community, @Gr.Y! Was this a recurring transaction? Also, did you get any cashback at all, or didn’t you receive any cashback for the purchase?
I’m going to assume this was a partner offer?
No, this isn’t a recurring but 1 time transaction. And to answer further, this was a Speedy Auto (Edmonton - 50th Street) offer.
I’m seeing two offers from Speedy right one. One is 10% for a first purchase, which you wouldn’t qualify for. The other is 4% for every two purchases, which seems like what you’re missing. I just want to confirm that’s it though, since your post mentions 5%.
Yes that’s the cashback offer. Let me know if you want screenshots of my transaction.
Is there an update on this? I’m wondering why does it take Neo’s customer service representative this long to fix something this simple?
It has been 15 business days since I submitted the issue on the app, and it has been 18 business days since the charge went through. Nothing has been done so far. Should I be contacting the OBSI or media instead to get this fixed?