# How do I already have an account with my personal details?

**URL:** <https://neofinancial.discourse.group/t/how-do-i-already-have-an-account-with-my-personal-details/5902>\
**Category:** Community Support\
**Tags:** feature, open-discussion\
**Created:** [June 21, 2026, 2:58am UTC](https://neofinancial.discourse.group/t/how-do-i-already-have-an-account-with-my-personal-details/5902 "2026-06-21T02:58:04Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Thefreedomresistance](https://avatars.discourse-cdn.com/v4/letter/t/ba9def/32.png) [@Thefreedomresistance](https://neofinancial.discourse.group/u/Thefreedomresistance)\
**Post date:** [June 21, 2026, 2:58am UTC](https://neofinancial.discourse.group/t/how-do-i-already-have-an-account-with-my-personal-details/5902/1 "2026-06-21T02:58:05Z")

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How do I already have an account and why can’t I reset my password?

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**Author:** ![PhilJ1](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/philj1/32/1495_2.png) [@PhilJ1](https://neofinancial.discourse.group/u/PhilJ1)\
**Post date:** [June 22, 2026, 3:32am UTC](https://neofinancial.discourse.group/t/how-do-i-already-have-an-account-with-my-personal-details/5902/2 "2026-06-22T03:32:03Z")

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I believe the most common cause of these errors is a previous owner of your phone number opened a Neo account.

Customer Support should be able to remove your number from that old account (probably after they confirm your the rightful current owner of that number). Once your number is no longer linked to any existing accounts, you should be able to create your new Neo account.

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**Author:** ![Yeni-Neo](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/yeni-neo/32/2246_2.png) [@Yeni-Neo](https://neofinancial.discourse.group/u/Yeni-Neo)\
**Post date:** [June 22, 2026, 1:32pm UTC](https://neofinancial.discourse.group/t/how-do-i-already-have-an-account-with-my-personal-details/5902/3 "2026-06-22T13:32:38Z")

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@PhilJ1  
 ![giphy](https://us1.discourse-cdn.com/flex002/uploads/neofinancial/original/2X/d/d5c2286b577798b342aaeba6706ee01e60c1af91.gif)

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**Author:** ![Yeni-Neo](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/yeni-neo/32/2246_2.png) [@Yeni-Neo](https://neofinancial.discourse.group/u/Yeni-Neo)\
**Post date:** [June 22, 2026, 5:51pm UTC](https://neofinancial.discourse.group/t/how-do-i-already-have-an-account-with-my-personal-details/5902/4 "2026-06-22T17:51:59Z")

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@Thefreedomresistance, welcome to the community! 🎉  
Please keep us posted on how this goes!