I received an email from Amy stating that my account was locked for security reasons and was asked to call to have it resolved. I called the number and the representative asked about an e-transfer in which I confirmed was made by me. The amount was returned to my account because, according to the representative, was declined by the receiving bank. I provided all the information needed and I have not heard anything from anyone. No one seems to know what’s happening and I’m given a run around. I need to have this account up and running as this is the main account I use for daily necessities for me and my 11 year old daughter.
2 Answers
2Uhhh have you just been scammed? That sounds like a scam. What info did you give them?
@Suzie Oh no, I’m so sorry you’re dealing with this! I know how stressful that is when you’re relying on your account for everyday stuff with your daughter.
Please double check that you called the right line our official support number is 1-855-636-2265 (you can also double-check it on the back of your card!). We also have a live chat option in the app if that’s easier for you.
Just a quick heads-up: Neo will never ask for your card details, so calling that number on your card or using official chat is always the safest way to get real help